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ServiceNow GRC Consultant – Data Resilience
Contract | 6 Months | £725 per day (Inside IR35)
Locations - Manchester, Birmingham, Edinburgh or Bristol (2 days per week onsite). London may be considered for exceptional candidates.
We're supporting a major UK bank who are undergoing a significant transformation of its Data Resilience capability and are looking for an experienced ServiceNow GRC Consultant to join a specialist team responsible for designing and delivering resilience solutions that support critical business services.
This is an excellent opportunity for someone with deep, hands-on ServiceNow expertise who enjoys translating complex business and regulatory requirements into scalable technical solutions. We're looking for a genuine ServiceNow specialist with proven implementation experience—not a generalist consultant.
The Role
You'll play a key role in shaping and enhancing a ServiceNow-based Data Resilience solution, ensuring critical data services remain resilient, auditable and aligned with evolving regulatory expectations.
Working closely with technical and business stakeholders, you'll translate requirements into robust ServiceNow solutions while driving improvements across governance, resilience and operational processes.
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Key Responsibilities
- Design and enhance ServiceNow GRC solutions to support Data Resilience objectives.
- Translate business and regulatory requirements into technical ServiceNow solution designs.
- Configure and optimise ServiceNow workflows, automation and data models.
- Manage resilience-related data, ensuring quality, completeness and audit readiness.
- Analyse end-to-end data flows to identify risks and strengthen resilience controls.
- Produce user stories, process flows, documentation and solution artefacts.
- Support Agile delivery across the full solution lifecycle.
- Collaborate with stakeholders to embed new tooling, processes and best practice.
- Work alongside reporting teams to support Power BI dashboards and resilience insights.
Essential Experience
- Extensive hands-on experience implementing and configuring ServiceNow GRC solutions.
- Strong experience with CMDB modelling, Discovery, Flow Designer and Workflow Automation.
- Proven ability to design bespoke ServiceNow solutions rather than simply administer existing platforms.
- Strong requirements gathering and business analysis skills with experience producing user stories and solution designs.
- Experience translating complex technical concepts into business outcomes.
- Understanding of data models, asset relationships and complex system dependencies.
- Experience working in Agile delivery environments.
- Excellent stakeholder management and communication skills.
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Desirable Experience
- Experience working within Data Resilience, Operational Resilience or Technology Risk programmes.
- Knowledge of regulatory frameworks including PRA SS1/21, FCA Operational Resilience and DORA.
- Exposure to Power BI and resilience reporting.
- Strong Excel and Microsoft 365 skills for governance and management information.
If you're a ServiceNow GRC specialist with a strong track record of delivering bespoke solutions and want to work on a programme with real business impact, we'd love to hear from you.
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