Vallum Associates
ServiceNow Sr Developer
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Experience: • 5 - 8 years of hands-on experience as a ServiceNow Developer (L2/L3) in enterprise environments
Certifications
• ServiceNow CSA (Certified System Administrator) • ServiceNow CAD (Certified Application Developer) • ITIL Foundation • Experience in JavaScript, AngularJS, HTML, and ITSM best practices.
Your responsibilities:
• Strong experience in ServiceNow scripting: • Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions • Hands-on development experience across ITSM, ITOM, ITAM, CMDB , BCM, S2P, IRM, TRPM modules (Incident, Problem, Change, Request, Knowledge) • Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls • Strong experience in Flow Designer, Workflows, and Service Catalog development • Experience with integrations using REST/SOAP APIs, MID Server, and data imports • Ability to troubleshoot performance issues, script errors, ACLs, and customization conflicts • Familiarity with ServiceNow upgrade planning, regression testing, and best-practice configurations
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Your Profile Essential skills/knowledge/experience:
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• Design, develop, and enhance ServiceNow platform customizations as per business requirements • Provide L2/L3 support for ServiceNow incidents, defects, and enhancement requests • Develop and maintain scripts, workflows, catalog items, and integrations • Troubleshoot complex issues related to scripting, access controls, inegrations, and data integrity • Support ServiceNow upgrades, patches, and regression testing activities • Ensure adherence to ServiceNow best practices, avoiding unnecessary customizations • Collaborate with process owners, architects, and functional consultants • Maintain technical documentation, design artifacts, and knowledge articles • Support audits, compliance checks, and platform governance requirements>
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