Queen Square Recruitment
ServiceNow Technical Architect
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New Exciting Opportunity for the Service Now Technical Architect
Location: Crawley (Hybrid- 2-3 days from Office)
Contract Duration: 6 Months
IR35 Status: Inside IR35
The Role
ServiceNow Technical Architect is responsible for designing, governing, and delivering scalable, high-quality ServiceNow platform solutions that align with business objectives and enterprise architecture standards.
They act as the technical authority for ServiceNow implementations, ensuring best practices, platform optimization, and long-term maintainability across projects.
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Essential skills/experience:
- Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes.
- Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions.
- Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, lifecycle governance, and operationalization at enterprise scale.
- Ability to deliver solution architecture and technical designs strictly aligned to customer-defined platform standards, governance models, and design authority frameworks (HT standards).
- Broader platform/solution architecture for all other ServiceNow outcomes
- Strong communication, stakeholder management, leadership, documentation, and team collaboration.
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Desirable skills/experience:
- Expertise in multiple ServiceNow modules: ITSM, ITOM, ITAM, HRSD, IRM, Financial Planning.
- Multi-industry enterprise IT operations, cybersecurity, manufacturing, and global service delivery programs.
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