Accenture UK & Ireland
ServiceNow Technical Architect - Senior Manager
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Job Title: ServiceNow Technical Architect – Senior Manager
About the Role
As a Senior Technical Architect within the Accenture ServiceNow Business Group, you’ll opportunity in an innovative culture that fosters growth, diverse thinking, and boundaryless career opportunities. The team thrives on shared success and drives transformation through cloud-enabled service and customer operations.
This role will allow you to work on cutting-edge ServiceNow projects, influencing high-impact decisions while providing expert thought leadership to clients and stakeholders. You’ll shape the future of enterprise reinvention—transforming businesses with AI and GenAI solutions through the ServiceNow platform.
About the Organisation
The Accenture ServiceNow Business Group describes a platform-led approach that merges industry expertise with technology transformation. Our mission is to empower clients to:
- Thrive in the cloud continuum
- Reimagine service and operations
- Modernise work to achieve the full potential of AI
We are accelerating AI change—helping innovative companies unlock value through ServiceNow’s AI-first strategy.
As one of the leading ServiceNow business partners, we are adept at solving complex, high-value challenges:
- Consultation: Delivering tailored solutions across IT, HR, finance, security, and cloud transformation.
- Certification: Serving as a trusted ServiceNow Expert Partner with prestigious certifications such as Platinum User Group Captain.
- Industry leadership: Engaging heavily with ServiceNow, including their award-winning thought leadership and unique partnership structures.
Who We Are Hiring
Key Responsibilities
The Senior Technical Architect is expected to:
- Design and innovate high-value solutions using ServiceNow technology to meet evolving client challenges.
- Translate complex IT and business requirements into scalable architectural designs, considering governance, security, compliance, performance, interoperability, and compliance (SRG, NIST, ISO principles).
- Assess and recommend technical paths, presenting pros, cons, and risks to stakeholders.
- Provide strategic direction and be a trusted advisor to:
- Account teams (internal consultants to clients)
- Sponsors/stakeholders (CIOs, executives, programme owners)
- Champion quality, repeatable engagements, helping to scale the business by onboarding clients and managing sales transactions.
- Practice continuous learning: Pursue new certifications (e.g., the Certified Master Architect title).
- Mentor and coach lead architects, developers and teams, driving best practice architecture and learning through code and architectural reviews.
- Manage facing clients: Understand and respond to client goals and organisation culture, ensuring alignment with Accenture’s Code of Conduct.
- Align with executive strategy, capture and delivery teams—ensuring technical direction meets broader business objectives.
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What You’ll Bring
- A mesmerising combination of architectural insight and technical expertise, with 5+ years’ demonstrable experience leading teams of ServiceNow Developers.
- Proven experience in aligning technical solutions with client needs:
- Consulting leadership: At least one large IT project complex/safety-critical environment.
- Consulting processes: Demonstrated ability to deal with complex tasks, multiple stakeholders, and budget.
- Display account ownership: Not simply a hands-on dev but someone who supports clients through design, complex technical decisions, and architectural guidance.
- Presence and communications skills: Ability to articulate complex ideas clearly, diplomatically, and convincingly.
- Thought leadership: Feed understanding from internal Accenture Gearshift or external sources to drive technical and learning strategy.
- Mental attributes: Looking for resilience, problem-solving, and influence—qualities that drive relationships among diverse teams.
Technical Expertise
- Core ServiceNow disciplines:
- Development (code governance, technical architecture, comprehensive understanding of configuration)
- Scripting (JavaScript, REST APIs, advanced knowledge of Flow Designer and Scripting structures).
- DevOps practices (Git-purposeful CI/CD, CI/CD tools, release management).
- Data architecture / integration:
- Deep expertise across ServiceNow platform modules (e.g., CMDB, Knowledge Management systems).
- Experience with enterprise cloud infrastructure and data lakes and warehouses (integration with AWS, Azure, Google Cloud).
- Additional knowledge of product families (beyond fiscal ITSM):
- Examples: ITOM, ITAM, Hams/SAM, Self-Service Portal Manager, HRIS, Cloud Service Management.
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Desirable Certifications
- ServiceNow certifications:
- Certified Technical Architect (CTA)
- Certified Master Architect (CMA)
- Achieved minimum of 5 additional certifications (+ currently 9/certified)
- Related qualifications: ITILv4 or equivalent IT governance expertise (ISACA PMA-CIA, TOGAF, JBoss).
Security considerations
- Willingness to obtain or collaborate towards obtaining ServiceNow access or secure clearance (SC).
Nice to Have (if applicable)
- AI capabilities: Experience integrating GenAI features,/Prompt-driven solutions, similar to workflows or automation in ServiceNow.
- Cloud migration: Hands-on experience with multi-cloud architectures, governance, optimisation, and migration strategies.
- ServiceNow Partner training delivery: Ability to coach other partners and teams on adoption and solution teaching.
Life at Accenture
We ensure our employees thrive—with tangible perks:
- Generous benefits: Up to 30 days leave per year, 3 days charitable leave, plus personal health insurance.
- Flexibility: Support through data-driven, enabling policies and vehicles that adapt to your needs.
- Growth Mindset: Access to training, upskilling, mentorship and recognition—tailored to career progression.
- Competitive basic salary plus additional benefits.
We match skill level with job satisfaction—not soft non-negotiates. For more details on our global culture, visit Careers at Accenture.
Application Details
- Role closes: 31/07/2026 (extensions unlikely if Spots Featured capacity-filled)
- Location: London
Accenture Commitments
- We are accommodating towards all employees, regardless of their challenges, beliefs, or backgrounds.
- Diversity and other policies ensure equal opportunities across Accenture’s operating environment.
- We strive to bring our best work when aligned with diverse input and recognition of different voices.
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