IBM
ServiceNow Technical Consultant - SC Clearance Required
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ServiceNow Technical Consultant - SC Clearance Required
ServiceNow Technical Consultant – IBM Consulting UK FutureNow (Public Sector)
About the Role
At IBM Consulting UK FutureNow, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors.
You’ll collaborate with top industry professionals, gain hands-on experience with cutting-edge technologies, and deliver solutions with real business impact. From day one, you’ll work on high-profile, meaningful programmes that challenge your skills and accelerate your growth.
We invest heavily in your development, offering:
- Continuous learning opportunities
- In-demand skills development
- Long-term career progression
Thriving in a flexible, inclusive environment, we value curiosity, encourage reinvention, and recognise what makes you unique.
The Offer
Work-Life Balance & Policies
- Flexible working approaches
- Sabbatical programmes
- Paid paternity leave
- Maternity leave & an innovative maternity returners scheme
Traditional Benefits
- 25 days holiday (plus public holidays)
- Private medical, dental & optical cover
- Online shopping discounts
- Employee Assistance Programme
- Life assurance & group pension plan (via salary sacrifice)
Your Responsibilities
We are seeking a skilled ServiceNow Technical Consultant to join our team supporting IBM and its public sector account.
In this role, you will:
- Deliver expert configuration, ongoing maintenance, and strategic guidance across the ServiceNow platform
- Act as a trusted advisor, driving successful implementations
- Build strong relationships with stakeholders
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You’ll play a key role in public sector ServiceNow programmes, helping organisations maximise their IT service management (ITSM) capabilities.
Key Responsibilities
- Lead the development of a tailored ServiceNow strategy, aligning value and effort with ITIL processes
- Prepare cost-benefit models and support solution design, including effort estimation and costing
- Configure and maintain ServiceNow modules, with a focus on:
- ITSM: Incident, Problem, Change, Release Management
- ITOM: Discovery, Service Mapping, Event Management
- Deliver training and user support for smooth transition to the platform
- Collaborate with IBM teams, clients, and external partners to coordinate successful ServiceNow solutions deployment
Requirements
Preferred Education
- Bachelor’s Degree
Required Technical & Professional Expertise
- Extensive hands-on experience in:
- Advanced ServiceNow development, configuration, and customisation
- Scripting, Glide API, Flow Designer, IntegrationHub, custom app development
- Certified ServiceNow Architect & Implementation Specialist
- Proven ability to:
- Design and implement end-to-end ServiceNow solutions aligned with platform best practices and ITIL processes
- Demonstrate strong technical expertise across:
- ITOM (Discovery, Service Mapping, Event Management)
- ITSM (Incident, Problem, Change, CMDB)
- IRM/GRC & HRSD, including integrations and workflow automation
- Excellent communication and leadership skills for engaging with clients and technical teams
- Self-motivated individual capable of working independently and managing multiple projects simultaneously
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Additional Security Note
This role is subject to:
- UK Government’s Baseline Personnel Security Standard (BPSS)
- National Security Vetting (NVS), possibly requiring Security Check (SC) or Developed Vetting (DV) clearance requirements.
Preferred Experience
- Core web technologies: XML, HTML, web services
- Technical components: LDAP, VPN, SSL
- Agile & Scrum delivery frameworks
- DevOps practices and related automation & continuous delivery tooling
- Knowledge of major cloud platforms: AWS, Azure, or Google Cloud
Desirable Certifications
- ServiceNow Implementation Specialist certifications (e.g., ITSM, ITOM, HRSD, IRM)
- ServiceNow Developer Certification
- Cloud certifications: AWS Practitioner, Azure Fundamentals, Google Cloud Digital Leader
- Agile/Scrum certifications (e.g., Scrum Master, AgilePM)
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