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Services Assistant
Services Assistant – Job Description
Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community, providing outstanding value, quality, and service. As a Services Assistant, you’ll be the special ingredient that ensures customers enjoy the very best shopping experience.
Eligibility
You must:
- Be above the school-leaver age in your country (check GOV.UK).
- If shifts involve hours before 6am or after 11pm, you need to be at least 18 years old.
- Have Right to Work eligibility in the UK.
Key Responsibilities
Every day is unique, but core tasks include:
- Customer service: Assisting customers on checkouts, self-service tills, kiosks, or petrol stations—proactively solving queries and providing help.
- Fulfilment roles:
- Picking high-quality products on the shop floor for On-demand grocery ordering.
- Assisting with Click & Collect parcels.
- Product knowledge: Building expertise in our products, services, and promotions to offer tailored recommendations.
- Operational duties:
- Handling complaints, refunds, shelf updates, and advertising tasks.
- Ensuring trolley safety in customer car parks.
- Flexible support: Adapting to changing needs across the store, helping teams as required.
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What Makes a Great Sainsbury’s Colleague
We thrive on teamwork and individual drive. Ideal colleagues share these qualities:
- Customer-focused: Friendly, warm, and eager to go above and beyond for our customers.
- Energetic workspace: Excels in a fast-paced, physical environment, embracing teamwork.
- Ownership: Takes initiative, drives problem-solving, and owns their role.
- Flexibility: Committed to adaptability—balancing different tasks with efficiency.
- Tech-savvy: Willing to learn new tools to deliver outstanding service.
- Attention to detail: Prioritises store neatness and positively impacts customer experience.
Training is provided, and there are plenty of development opportunities to broaden skills.
Benefits: Why Join Us?
Sainsbury’s rewards colleagues with leading-edge support:
- Discounts:
- 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, rising to 15% every Friday/Saturday at Sainsbury’s.
- Perks:
- Free food and hot drinks in-store.
- No Quits policy—no questions asked when taking day(s) off if you need it.
- Generous holiday pay, including additional maternity/paternity leave.
- Financial well-being:
- Pension contributions matched at 4–7.5% of your contributions.
- Share schemes offering discounted Sainsbury’s shares.
- Exclusive deals on gym memberships, dining, holidays, travel, and shopping.
- Support:
- Well-being resources via our Employee Assistance Programme.
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Important Notes
Vacancies may close quickly due to high demand—apply early!
For updates on applications, contact the store you applied to directly.
Inclusivity & Development
Committed to Inclusivity
Sainsbury’s is dedicated to being an inclusive retailer where:
- Every colleague can fulfil their potential.
- Every customer feels welcome.
Support & Growth
- Discretionary leave: Additional support for families, carers, and self-defined personal circumstances.
- Initiatives: Networks, mentorship, training, and career pathways encourage diversity and representation.
- Events: Celebrate differences through celebrations and awareness campaigns.
"If you require any adjustments for accessibility (e.g., during interviews or assessments), please let us know."
Your Journey Forward
As a Disability Confident Leader, we prioritise interviews based on who aligns most closely with the role’s essential criteria. Every candidate receives the opportunity to proceed if they demonstrate the required skills.
Let’s work together to deliver amazing service—apply today!
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