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Services Assistant
Services Assistant – Store-Based Role
Working in our stores
Our stores are fast-paced environments where no two days are ever the same. They’re at the heart of the local community, delivering outstanding value, quality, and exceptional service. As a Services Assistant, you’ll make a real difference—providing that special ingredient for a fantastic shopping experience.
Eligibility
Applicants must:
- Be above the school-leaving age in their country (GOV.UK guideline)
- Be at least 18 years old if shifts include hours before 6am or after 11pm
- Have Right to Work eligibility in the UK
Key Responsibilities
You’ll support customers with:
- Checkout, self-service, and kiosk operations
- **On-demand grocery ordering — picking and selecting premium products
- **Click & Collect parcel assistance
- Product knowledge on promotions, services, and recommendations
- Customer-facing tasks—complaints, refunds, shelf checks, and advertising
- Store operations—managing trolleys in customer car parks
Flexibility is key: balancing duties across the store, from mechanics to administrative tasks, as required. Training will equip you with a full range of skills to grow and explore new opportunities.
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What Makes a Great Sainsbury’s Colleague?
We’re looking for colleagues who:
- Love engaging with people—warm, welcoming, and eager to help
- Thrive in high-energy, physical work—productive, team-focused, and independent
- Take initiative—solve problems, own tasks, and drive solutions
- Adapt and learn—embracing digital tools, flexibility, and continuous training
- Deliver exceptional customer experience—attention to detail, clutter-free stores
Why Work for Us?
Market-leading benefits include:
Store Perks
- Discounts
- 10% off at Sainsbury’s, Argos, Tu, and Habitat after 4 weeks
- 15% weekend discount at Sainsbury’s
- Free food and refreshments (hot drinks included)
- Geninous holiday entitlement (+ maternity/paternity leave)
- Discretionary leave and carer benefits
Financial & Development
- Pension contribution match (4–7.5% of your pension)
- Share schemes—discounted Sainsbury’s shares
- On-the-job training, mentorship, and career progression
Get help with your application
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Extra Perks
- Wellbeing support—Employee Assistance Programme (confidential care) and telehealth access
- Examining offers on gym memberships, travel, dining, and online retail
- Inclusivity and growth-minded culture with diverse colleague networks
Application Note
Vacancies fill quickly! Apply at your earliest opportunity to secure your place.
For application updates, contact the store you’ve applied to—find details here.
Inclusion and Diversity
Sainsbury’s is dedicated to being an inclusive retailer, ensuring:
- Equitable opportunities through Disability Confident Leader guidelines
- Supportive practices (e.g., reasonable adjustments during application/interviews)
- Proactive training and mentorship tailored to every colleague’s needs
If you want to learn more about our inclusivity efforts, explore our annual Equalities Report and commitment resources.
Note: A rolling closing date applies—don’t miss out!
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