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Services Assistant
Frontline Shop Colleague Role
Always being on hand to serve and support customers at:
- Retail checkouts, self-service tills, and kiosks
- Petrol stations (when applicable), providing assistance and proactively offering support
Daily responsibilities:
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Grocery ordering & fulfilment:
- Picking and selecting high-quality products for On-demand grocery ordering
- Assisting customers with Click & Collect parcels and ensuring accuracy
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Customer service & product knowledge:
- Building strong knowledge of products, services, and promotions to recommend and upsell
- Handling complaints, refunds, shelf tickets, and advertising requests
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Store operations:
- Safely moving and retrieving trolleys in customer car parks
- Working flexibly across the store as needed
What makes a great Sainsbury’s colleague?
- Core behaviours:
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Thrives in a fast-paced, physical, and high-energy environment as a team player
- Takes responsibility for tasks and actively solves problems with initiative
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
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Versatility & adaptability:
- Comfortable working across the store in various roles, with no fixed station
- Fast learner with an appetite for developing new skills and embracing change
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Attention to detail & presentation:
- Ensures the store remains clean, clutter-free, and customer-ready
- Interact technologically confidently, using new digital tools effectively
Rewards of working for Sainsbury’s
We invest in our colleagues with market-leading benefits:
- Loyalty discounts:
- 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks
- 15% discount at Sainsbury’s every Friday and Saturday
Get help with your application
Your very own career expert that helps elevate your application to the next level.
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Daily perks:
- Free food and hot drinks in-store
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Wellbeing support (including Sainsbury’s Employee Assistance Programme for confidential digital or in-person guidance)
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Work-life balance:
- Generous holiday entitlement, calculated by worked hours
- Maternity & paternity leave included
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Financial benefits:
- Full support for joining the Sainsbury’s pension (we match 4–7.5% of your contributions)
- Share schemes enabling access to discounted Sainsbury’s stock
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Lifestyle discounts:
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more
Important note: Vacancies may close quickly. Apply as soon as possible to avoid disappointment.
For status updates on submitted applications, contact your applied store directly:
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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