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Services Assistant
Customer Assistant / Supermarket Team Member (Flexible)
Your Role
As a key part of our team, you’ll be responsible for delivering exceptional customer service and operational excellence. Your responsibilities include:
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Customer Support Across All Channels
- Assisting customers at checkouts, self-service tills, kiosks, and petrol stations
- Proactively offering help and ensuring a smooth shopping experience
- Managing trolley movements in customer car parks
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Grocery & Order Fulfillment
- Picking and selecting high-quality products for On-demand Grocery orders
- Assisting with Click & Collect parcels
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Product Knowledge & Recommendations
- Building strong expertise in our products, services, and promotions
- Providing tailored advice to help customers make the best choices
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Operational & Customer Service Tasks
- Handling complaints, refunds, shelf tickets, and advertising inquiries
- Upholding our high standards of cleanliness and presentation across the store
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What Makes a Great Sainsbury’s Colleague
We’re looking for team players who thrive in a dynamic environment. Successful candidates will:
- Be friendly, welcoming, and enthusiastic, passionately dedicated to helping customers
- Love working in a fast-paced, physical, and high-energy environment
- Take ownership of tasks and use initiative to solve problems proactively
- Be flexible and adaptable, ready to support across the store as needed
- Embrace the opportunity to learn and develop in a variety of roles
- Be comfortable using digital tools and technology to excel in their work
- Maintain attention to detail—ensuring the store is clean, organised, and customer-friendly
Why Work with Us?
At Sainsbury’s, we recognise and reward our colleagues with market-leading perks and professional development:
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Discounts & Benefits
- 10% off (Sainsbury’s, Argos, Tu, Habitat) after four weeks — boosting to 15% on Fridays and Saturdays
- Free food and refreshments available throughout the shift
- Generous holiday entitlement, plus maternity and paternity leave
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Financial & Career Growth
- Pension match (4%–7.5% of your contributions)
- Share schemes with discounted Sainsbury’s stock access
- Exclusive shopping and lifestyle discounts (gyms, dining, holidays, retail vouchers)
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Wellbeing & Support
- Confidential Employee Assistance Programme (for advice on work or personal matters)
Action Required: Apply as soon as possible—vacancies often close quickly. For updates, contact the specific store you applied to via their details on Sainsbury’s Store Locator.
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Jessica, London
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