Headway - the brain injury association
Services Co-ordinator
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Services Co-ordinator
Services Co-ordinator
Join Headway and make a meaningful difference by leading key services, supporting families in crisis, and delivering compassionate, high-quality frontline support for those affected by brain injury.
Location
Hybrid: Minimum two days per week at the Nottingham office. Remaining time can be office based or home based.
Salary
£25,750 (permanent position, 35 hours per week)
Annual Leave
- 25 days per annum (incrementally increasing to 30 days with long service)
- Additional day off for your birthday (excluding bank holidays)
About the Role
We’re seeking a Services Co-ordinator to help improve the lives of the 150,000 people and their families admitted to hospital annually with a brain injury. This role involves taking the lead on critical Headway UK projects, working closely with colleagues in the wider Services Department to ensure exceptional support is delivered.
Responsibilities
As Services Co-ordinator, your key duties will include:
-
Emergency Fund Support
- Lead processing of applications for the emergency support fund, which provides travel and accommodation grants to family members when a loved one is hospitalised.
- Assess applications, make funding recommendations, signpost where appropriate, maintain detailed records and produce annual financial reports.
-
Solicitor’s Directory Maintenance
- Ensure the annual renewal of the Headway UK Solicitor’s Directory, keeping it the go-to resource for users seeking specialist solicitors with brain injury case experience.
-
Training Programme Stewardship
- Provide effective administrative support to the training programme, including:
- Managing the training mailbox, responding to enquiries
- Processing and distributing certificates
- Liaising with delegates and associate trainers
- Provide effective administrative support to the training programme, including:
-
Cross-Departmental Collaboration
- Offer exceptional administrative support to colleagues in the wider Services Department.
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- Brain Injury Identity Cards
- On occasion, assist with processing applications for the Brain Injury Identity Cards.
About You
Headway is an open-minded organisation that welcomes all applicants who are passionate about improving others’ lives.
Key Requirements
- A genuine dedication to improving quality of life for disabled individuals and those living with long-term health conditions.
- Strong ability to communicate effectively with brain injury survivors, families, carers, and hospital staff.
- Exceptional administrative skills, particularly in resolving complex tasks.
- Keen attention to detail, with consistent accuracy when inputting data into our CRM system.
- Capacity to manage multiple tasks autonomously, prioritising efficiently.
- Willingness to actively contribute to the culture of the Services Department.
Benefits
As part of our dedicated Headway UK team, you’ll benefit from:
Financial Security
- Competitive salary
- Automatic enrolment in People’s Pension, with contribution rates of 3–6% based on personal contributions.
- Occupational Sick Pay (incremental benefits with service).
- Death in Service Benefit for financial security for loved ones.
Flexible Working
- Opportunity to work up to four weeks per year abroad (subject to approval).
- Support for work-life balance, empowering staff to thrive while caring for both themselves and others.
Wellbeing
- Fully comprehensive Employee Assistance Programme, including 24/7 counselling.
- Free eye test vouchers.
- Support from Mental Health First Aiders.
Holidays
- Annual leave 25 days (increasing to 30 days with long service).
- Additional day off on your birthday (excluding bank holidays).
Additional Benefits
- Discounts through IMHR Plus Privilege (shopping/events/lifestyle discounts).
About Headway UK
Headway UK is a caring organisation dedicated to supporting individuals and families affected by brain injury. Our comprehensive services include:
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- Rehabilitation, counselling, and practical assistance to help survivors regain independence.
- Advocacy for rights, raising awareness of the challenges faced by those with brain injuries.
- Educational initiatives to better prepare communities for support.
- Personalised support, guiding individuals through the complexities of recovery.
Combined, these efforts aim to rebuild lives after brain injury, offering essential lifelines.
Embark on a fulfilling career with Headway UK! Join our compassionate team and help transform the lives of survivors on their journey of recovery.
Safeguarding
At Headway UK, we are equally committed to safeguarding all vulnerable adults through our’s best practice policy (aligned with Care Act 2014).
All successful applicants will undergo:
- Safer Recruiting Checks (including two satisfactory references).
- DBS checks (Disclosure and Barring Service).
Equality, Diversity and Inclusion
Headway UK values diversity and inclusion, ensuring our staff reflect the diverse communities we support. We are proud to create enabling roles for applicants of all backgrounds, including disability accommodations pre- and post-recruitment.
Have questions or need support?
Contact us on sam.clarke@headway.org.uk to discuss the role or receive application guidance—we’re here to help!
How to Apply
To apply, visit the following links:
Deadlines
- Closing date: Midnight Sunday, 5th July
- Shortlisting: Tuesday, 7th July
- Interviews: Wednesday 15 & Thursday 16 July
Additional resources:
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