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About The Role
Working Pattern
- 09:00 - 18:00 with 1hr unpaid lunch.
Purpose of Role
The Services Coordinator plays a key role in supporting the Services function by delivering high-quality administrative, operational, and facilities services. The role ensures consistent, reliable, and professional support across the corporate environment, contributing to a high-performance culture and the smooth running of the organisation’s head office.
This position requires exceptional attention to detail, strong customer service skills, excellent punctuality, and the ability to manage multiple priorities in a fast-paced office setting.
Key Responsibilities
Operational & Administrative Support
- Deliver comprehensive administrative support to the clients Head of Services and the wider department, ensuring efficient and seamless day-to-day operations.
- Manage and triage incoming enquiries across email, telephone, and ticketing platform JIRA, providing timely, accurate, and professional responses in line with established service level agreements.
- Maintain and continuously update departmental documentation, knowledge bases, and reference materials to ensure accuracy, relevance, and compliance with corporate standards.
Facilities & Office Coordination
- Support the effective operation of all Head Office activities, including meeting room coordination, maintenance liaison, visitor services, booking inductions and general operations.
- Produce, issue, and manage employee security passes—both scheduled and ad hoc—while ensuring rigorous record-keeping and adherence to security protocols.
- Oversee office supply inventory, ensuring appropriate stock levels and managing procurement processes to support cost-efficient replenishment.
Financial & Procurement Administration
- Assist with core financial administration including invoice coding, purchase order creation, and internal cross-charging activities.
- Ensure all financial tasks are delivered in accordance with corporate governance requirements, internal controls, and audit standards.
Event & Hospitality Support
- Provide logistical and administrative support for internal and external corporate events, including booking and coordination of catering, hospitality staffing, security arrangements, and event-related services.
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Governance & Compliance
- Uphold standards and policies relating to data security, confidentiality, service performance, and process integrity.
- Maintain accurate and compliant logs using approved corporate systems, JIRA ticketing and incident-tracking tools.
- Daily report completion.
Other Responsibilities
- Prepare high-quality reports, presentations, and documentation for client senior leadership as required.
- Support vehicle and travel bookings and onboarding processes, ensuring records and documentation remain current and accurate.
- Undertake additional tasks and project support as required to facilitate the effective operation of services.
Performance Expectations
- Respond to internal requests within a 30-minute timeframe.
- Maintain no more than five unread emails at any given time to support operational responsiveness and service consistency.
- Consistently deliver high-quality, accurate work with minimal oversight.
- Demonstrate resilience, professionalism, and consistent performance in a fast-paced, dynamic corporate environment.
Skills, Competencies & Experience
- Exceptional verbal and written communication skills, demonstrating professionalism in all interactions.
- Strong interpersonal skills with the ability to build and maintain effective working relationships across all levels of the organisation.
- Proven commitment to delivering outstanding customer service and proactively exceeding stakeholder expectations.
- Strong multitasking, time-management, and prioritisation abilities within a high-demand environment.
- Proficiency at an intermediate to advanced level in Google Workspace or Microsoft Office.
- Experience in administrative, corporate services, or operational support roles within a professional environment.
- Understanding of office management procedures and foundational accounting principles.
- Experience using service management or ticketing systems (e.g., JIRA).
- Familiarity with corporate facilities operations and event coordination.
Personal Attributes
- Demonstrates the highest levels of professional integrity, discretion, and confidentiality.
- Proactive, self-motivated, and accountable, with a strong sense of ownership for assigned tasks.
- Meticulous attention to detail with a commitment to accuracy and quality.
- Comfortable operating within a structured corporate environment with clear service standards and expectations.
- Collaborative, positive, and solutions-focused, with the ability to contribute effectively to a high-performing team.
- Dedicated, reliable team player with strong ambition to succeed no matter what the day brings.
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About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
- ✅ Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- 🚀 Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- 🙂 Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
- 📝 Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- 💰 Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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