Home Group
Services Manager
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Services Manager
Permanent, Full-Time Role (37.5 hours per week) Location: Middlesbrough, with hybrid working (some time in office, primarily on-site in service) Salary: £29,000 per annum + £14.30 per on-call shift payment Leave: 34 days (rising to 39 days), including bank holidays and a "me day"
About the Role
Join Home Group as Services Manager and lead the Elstone team, our newly launched service supporting 16–17-year-olds in developing critical independent living skills. disasters your duties in person-centred housing support, fostering a culture where colleagues thrive and customers achieve the best possible quality of life.
Key Responsibilities
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Team Leadership:
- Manage and develop a team of support workers and coordinators to deliver exceptional, human-centered housing services aligned with contractual obligations.
- Safeguarding Lead: Ensure compliance and rigorous monitoring of health/safety checks, risk assessments, and wellbeing practices.
- Champion service visibility, ensuring strong relationships with referral agencies and self-referrers to expand reach.
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Quality & Compliance:
- Oversee KPIs and customer satisfaction surveys to maintain service excellence—critical as an Ofsted-registered provider.
- Ensure adherence to Ofsted regulations for supported housing, collaborating closely with the Senior Client Services Manager and Registered Manager.
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Advocacy & Development:
- Challenge unsafe behaviours and advocate passionately for customer needs.
- Empower colleagues—both frontline support workers and leadership—to deliver outstanding, values-driven outcomes.
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Operational & Visibility Roles:
- Promote the service within the community to drive awareness and recruitment.
Key Requirements
- Strong people skills: Ability to understand and engage with customers at various stages of life, fostering trust and long-term independence.
- Leadership experience: Ideal fit if you have team management experience and empowering others as a key strength.
- Housing/Care familiarity: Industry experience in housing, care, or youth support is preferred but not essential.
- Commitment to compliance: Full adherence to safeguarding protocols, personal responsibility for risk management.
- Mobility: For off-site work, you must have a vehicle insured for business use—milage reimbursed by Home Group.
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What’s On Offer?
✔️ Flexible & Supportive Work Environment:
- Hybrid role (office, remote elements, 9am–5pm core hours).
- **High!)
- Enhanced DBS check paid by Home Group.
✔️ Activities Doing Good:
- Engage in training and professional development opportunities.
- Transparent career path with clear growth potential.
✔️ Benefits:
- Health cash plan (saving £1,140/yr for you and dependents on dental, optical, therapies).
- Pension contribution (7.25% matched) + life assurance (3x basic salary).
- Volunteer time off (paid days to give back to local causes).
- Discounts (supermarket savings, travel perks).
✔️ Support & Community:
- Join inclusion/diversity networks fostering wellbeing.
- Reasonable adjustments available for accessibility—contact recruitment@homegroup.org.uk for support.
*This is a chance to transform someone’s living situation while growing your leadership in a Great Place To Work. Apply via APPLY NOW, or contact Home Group for enquiries two
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