Home Group
Services Manager
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Services Manager
Client Services Manager - Elstone Team Leader
Position Overview
- Location: Middlesbrough, Elstone Road
- Working Hours:
- Permanent, full-time (37.5 hours per week)
- Hybrid role (office/remote), primarily based in service
- Schedule: Monday to Friday, 9:00 AM – 5:00 PM
- On-call shifts available
- Salary:
- £29,000 per annum
- On-call shift payment: £14.30 per session
- Leave: 34 days (pro-rated, including bank holidays and a "me day"), rising to 39 days
- Health Cash Plan: Savings of over £1,140 per year for you and your children
- No CoS offered for this role
About the Role
The Impact
Join Home Group and lead our Elstone team—a new service providing person-centred housing support to 16- and 17-year-olds transitioning to independence.
Elstone’s mission: ✅ Equip young people with essential independent living skills ✅ Support a smooth, successful tenancy transition ✅ Work with statutory and voluntary agencies to ensure sparks collaboration and optimal outcomes
If you thrive on driving teams and amplifying expertise to empower customers, this is your calling.
Key Objectives
Empower customers to thrive in their homes today—so they can achieve tomorrow.
What’s in it for you?
- Flexible Leave: 34 (rising to 39) days’ holiday + a me day
- Volunteering Incentive: Paid time off for community contributions
- Pension Increases: Matching contribution (up to 7%) + life assurance worth 3x your salary
- Health Savings: Up to £1,140 yearly (dental, optical, physiotherapy, and therapies in one!)
- Growth Path: Development options and training programs
- Benefits:
- Supermarket discounts
- Travel expense reimbursements
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What You’ll Do
Core Responsibilities
✅ Leadership
- Head a support team focused on delivering person-centred housing support
- Ensure alignment with contractual obligations and quality standards
✅ Safeguarding & Safeguarding Compliance
- Serve as Safeguarding Lead for Elstone team
- Oversee health & safety: risk assessments and record-keeping
✅ Customer & Team Empowerment
- Champion our Ofsted-registered service to ensure compliance while nurturing outstanding service
- Drive KPIs through high-quality outcomes and customer satisfaction
- Advance brand visibility and customer access via outreach and marketing
✅ Monitoring & Innovation
- Maintain quality through regular customer feedback and surveys
- Collaborate closely with a Senior Client Service Manager and a Registered Manager for service excellence
Requirements
Essential Skills & Experience
🔹 Core Competencies & Values
- Strong people skills – Understand the life stage of a young person, building trust and rapport
- Courage to challenge – Hold others accountable to our values and advocate strongly for customers
- Team Leadership – Proven ability to inspire and empower team development
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🔹 Relevant Experience
- Experience in housing-related or care support roles
- Client service or managerial experience, ideally in supporting young adults or independent living
🔹 Practical Considerations
- Requirement for personal vehicle for business use
- Business mileage is paid
Preferred Qualifications
- Experience managing a dedicated team (e.g., apartments,宿舍, or independent living)
- Familiarity with Ofsted standards or compliance frameworks within supported housing
Person Aspects
“#StrongerTogether,” our drive comes from feeling valued and original. With support dedicated to inclusion, wellbeing, and diversity initiatives, Home Group is more than a job—that’s a place where you belong.
The Practicalities
Hours & Hybrid Policy
- Emily: Mon-Fri (office mins, primary time in service)
- Flexibility: Some home-office options as part of our hybrid setup
Legal & Safety Requirements
- Enhanced DBS check will be covered by Home Group
Join Us
"Now is your chance." Early applications are encouraged—roles commonly fill fast.
Ready to inspire the next generation to independence?
📝 Apply now for the Full Client Services Job Description
For accessibility or application queries, please reach out: 📧 recruitment@homegroup.org.uk
Do you need adjustments? Contact our team to discuss—we’re here to support your journey.
🗓 Closing Date: July 26th, 11:59 PM
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