Hays
Services Manager- Built estate- Trenchard lines
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A leading facilities management and property services provider is seeking an experienced Hard FM Manager to join their team at Trenchard Lines, Upavon. This is an excellent opportunity to manage maintenance operations across a large and complex estate, ensuring high levels of compliance, service delivery, and customer satisfaction.
Your new role
As Service Manager, you will be responsible for overseeing the delivery of reactive maintenance, planned maintenance, and minor works programmes across the site. Reporting to the Built Estate Manager, you will ensure services are delivered safely, efficiently, and in line with contractual requirements and performance targets. You will manage operational teams and contractors, monitor KPI performance, oversee compliance activities, and act as a key point of contact for customers and stakeholders. The role will involve reviewing maintenance reports, managing remedial works, supporting continuous improvement initiatives, and ensuring all works are delivered in accordance with Health & Safety legislation and industry standards.
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You will also oversee environmental compliance requirements, support the delivery of billable works, identify opportunities for efficiency improvements, and ensure excellent customer service throughout the maintenance delivery process.
What you'll need to succeed
- Proven experience in a Service Manager, Facilities Manager, Hard Services FM or Maintenance Manager position.
- Strong background in planned and reactive maintenance delivery within a Facilities Management environment.
- Experience managing operational teams, contractors, and subcontractors.
- Demonstrable experience managing KPI-driven service contracts.
- Strong knowledge of compliance, Health & Safety, and statutory maintenance requirements.
- Excellent stakeholder management and customer service skills.
- Experience producing operational reports and managing service performance.
- IOSH qualification or equivalent Health & Safety knowledge.
- Mechanical or Electrical knowledge would be advantageous.
- Strong organisational, leadership, and problem-solving abilities.
- Full UK driving licence.
- Ability to obtain Security Clearance (SC).
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What you'll get in return
- £40-£45 K per annum
- 25 days annual leave plus bank holidays.
- Matched pension contribution up to 6%.
- Private medical cover.
- Life assurance at 2x annual salary.
- Ongoing training and career development opportunities.
- The opportunity to manage services across a large and diverse estate.
- Permanent, full-time position.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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