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Services Manager- Westbury
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Services Manager- Westbury
Service Manager – Facilities Management (UK Defence Estate)
We are currently recruiting for an experienced Service Manager to join a high-performing facilities management team responsible for delivering maintenance services across a complex operational estate.
About the Role
This is an exceptional opportunity for a technically minded facilities professional to take ownership of service delivery across:
- Reactive maintenance
- Planned preventative maintenance (PPM)
- Remedial activities
- Billable Works
You’ll ensure these services are delivered safely, efficiently, and in alignment with contractual and customer expectations.
Reporting to the Built Estate Manager, you will drive operational performance, manage stakeholder relationships, and coordinate internal teams, supply chain partners, and specialist contractors. Overseeing day-to-day maintenance activities, you’ll monitor performance against key service levels and proactively manage risks to maintain high standards of delivery.
Key responsibilities include:
- Direct collaboration with customers and stakeholders, offering technical support, resolving service-related issues, and identifying opportunities for service enhancement and customer satisfaction.
- Supporting the planning and delivery of additional works and minor projects by coordinating resources, materials, and contractors.
- Ensuring compliance and assurance standards are met—including statutory, contractual, and health and safety requirements, while maintaining robust CAFM system records and documentation.
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Key Responsibilities
- Lead and coordinate reactive maintenance, PPM, remedial works, and Billable Works delivery.
- Manage contractor and supplier performance to ensure service excellence, cost-efficiency, and compliance with contractual obligations.
- Monitor operational performance, identifying risks and implementing solutions to uphold service standards.
- Build and maintain strong relationships with customers, stakeholders, and operational teams.
- Ensure all activities comply with health, safety, environmental, and statutory requirements.
- Maintain accurate CAFM system records for assets, compliance, and maintenance.
- Provide technical guidance and support to operational teams and stakeholders.
- Plan, mobilise, and deliver additional works and minor projects.
Full-Time Weekly Commitment: Monday to Friday
Requirements
Essential:
- Proven experience managing service delivery in facilities management, property maintenance, engineering, or similar operational roles.
- Sound knowledge of:
- Reactive maintenance
- Planned Preventative Maintenance (PPM)
- Remedial works
- Safe systems of work
- Statutory compliance
- Experience coordinating contractors, suppliers, and operational teams to deliver against performance targets and KPIs.
- Technical background in electrical or mechanical disciplines (e.g., Level 3 qualification or equivalent practical experience).
- Familiarity with CAFM systems and industry standards like:
- JSP 375
- SFG20
- Health and safety management processes
- Strong organisational skills with:
- Ability to multitask, solve problems proactively, and focus on detail.
- Excellent communication and stakeholder management skills.
- Commitment to delivering safe, compliant, and high-quality services.
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Advantageous:
- Experience in facilities management, defence contracts, or regulated estates.
- Relevant qualifications, such as:
- IOSH Managing Safely
- NEBOSH
- SMSTS
- CDM Awareness
- SC Security Clearance (ability to obtain/maintain).
Benefits
Compensation:
Salary: £37,000–£44,500 per annum (dependent on experience).
Employee Perks:
- 6% matched pension contribution
- 25 days annual leave + bank holidays
- Private medical insurance (single cover)
- Life assurance equivalent to 2x annual salary
Next Steps
If you are interested, apply now with an up-to-date CV or call us directly.
For alternative opportunities or a confidential career discussion, contact us now.
This recruitment process is handled by Hays Specialist Recruitment Limited (acting as an employment agency and business for permanent/temporary roles). By applying, you agree to the terms and conditions, privacy policy, and disclaimers found at hays.co.uk.
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