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Services Project Manager
** ROI: Global Innovation Agency »
Location flexibility: Can be based from our Mijdrecht (Netherlands), London, or Fleet (UK) offices
About The Opportunity
The Outform Group is an award-winning global innovation agency, leading retail transformation through insight, technology, and creativity. We seek a Services Project Manager to drive retail display installations—a role that blends operational execution with commercial strategy and partner management.
Our ambition to redefine the retail landscape means your contribution is vital.
About The Role: Services Project Manager
The Services Manager ensures seamless end-to-end delivery of installation projects while overseeing a network of partners. This role requires a structured, commercially focused mindset to balance operational efficiency with client satisfaction—all while scaling spare parts and maintenance operations across the EMEA region.
Located at: Global outlook (co-located from Mijdrecht, London, or Fleet). Hours: 37.5 hrs/week.
Reports to: Services Team Leader
Key Responsibilities
✦ Project Oversight
- Drive on-time and within-budget delivery of retail display installations in EMEA.
- Monitor and implement continuous improvement in installation workflows and process efficiency.
- Ensure compliance with quality standards, client specifications, and regional regulations.
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✦ Partner Network Management
- Build, maintain, and grow a network of trusted installation partners across Netherlands, UK, and wider EMEA.
- Assess partner performance, mitigate and escalate risks, and enforce alignment with company requirements.
- Negotiate and manage SLAs and contracts with partners to clarify expectations.
✦ Spare Parts & Maintenance
- Develop data-driven strategies for EMEA-wide spare parts logistics and inventory.
- Oversee preventative and reactive maintenance programs to sustain client assets long-term.
- Partner with procurement and finance to optimize cost reduction in spare parts supply chains.
✦ Cross-Functional Collaboration
- Align installation timelines with Sales, Clients, and Operations to exceed project objectives.
- Offer technical/logistical support during pre-sales rounds and client onboarding.
- Track KPIs, compile clear reports, and document installation activities for internal and external review.
Essential Skills & Experience
- 3+ years’ experience in project and/or supply chain execution across EMEA.
- Proven ability to manage global installation partners, enforce agreements, and scale operations efficiently.
- Strong operational leadership—hands-on coordination of teams and contractors while balancing budgets.
- Commercial acumen with a customer-centric focus, particularly in retail or point-of-sale environments.
- Logistics/warehouse knowledge in spare parts inventory and supply chain optimisation.
- Willingness to travel (approximate: equivalent of at least 50% company travel).
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Package & Benefits
- Competitive salary (TBC; scale varies by experience).
- 3 pillars of protection:
- 5% company pension contribution
- Comprehensive private health benefits + Medicash.
- DIS insurance (covering disilience, a career-support initiative)
- Leave entitlement: 27 days/year.
- EMEA Bonus Scheme (performance-linked).
Are you ready to shape the Future of Retail as Outform’s key operations enforcer? Apply with your portfolio, solutions, or case studies that demonstrate your ability to drive team commitment, cost optimization, and strategic operational excellence.
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