OneSource Virtual (OSV) Overview

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.

Position Summary/Objective

The Shared Service Analyst analyzes key payroll data during the payroll lifecycle globally. The Analyst ensures tight control of the specific payroll and tax processes by ensuring key milestones are met in a high-quality manner. This position ensures strict adherence to GDPR guidelines by ensuring data privacy is always secured. The Analyst serves as the quality gateway to accurate payroll payments to OSV’s global client base by ensuring the utmost quality payroll data support and the timely completion of all payroll activities.

Essential Functions/Duties/Responsibilities

Audit and Reconciliation Responsibilities

• Analyse, validate, and report items that fail to reconcile, ensuring sufficient information is provided to assist in problem resolution.
• Establish data entry priorities and resolve discrepancies by using departmental policies and procedures.
• Carry out data entry responsibilities as per the requirements and priorities.
• Verify entered data by reviewing, correcting or updating data assisting in the regulatory submission and reply to transactions, audit data per the standard operating procedures.
• Understand and work to relevant data protection guidelines by ensuring data privacy is always secured.
• Work with third parties to gather and validate data, and carry through appropriate actions.

Global Payroll Responsibilities

• Analysis of various payroll/HR data reports. Able to identify errors through trending and detail-oriented review.
• Ability to clearly communicate directly with the client, via OSV’s case management system, to ensure they understand the actions they must take or respond to a query that requires OSV action.
• Support and meet all Service Level Policy agreements, response time and accuracy.
• Serve as the conduit between the client and the global payroll vendor to ensure communication and any issue resolution is handled in a clear, timely and client-centric manner.
• Gather, format and transmit critical payroll data, interfaces and manual files based on strict payroll calendar timelines to ensure employees are paid accurately and timely.
• Research supported business process problems and engaging appropriate resources, internal and external.
• Ensure proper diagnostics on issues and manage customer expectations and communications regarding recovery.
• Maintaining the consistency and integrity of OSV business process support through case oversight and problem resolution.
• Assist with assigned reporting for customers and as assigned for case management and other governance needed.