Browne Jacobson
Shared Services Team Leader - INTERNAL ONLY
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Job Description
INTERNAL VACANCY ONLY ---
The role
We're currently recruiting for a Shared Services Team Leader where if successful, you'll be responsible for managing the day-to-day operations of the Shared Services team, ensuring exceptional service delivery to all internal and external clients, and reporting any issues to the Shared Services Manager. This role sits within Legal Support Services and plays a vital part in the smooth running of the team, department, and wider firm.
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What You'll Be Doing
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- Manage the day-to-day workload requirements within the team, anticipating and establishing resource requirements, including managing team holidays, monitoring sickness absence, and overseeing individual performance through objective setting, probation reviews, and appraisals.
- Lead and implement a continuous process improvement approach, adopting and sharing best practice, while proactively working with the Practice Support Manager and other Team Leaders on wider initiatives to achieve consistency and improve the quality and efficiency of legal support services.
- Ensure all department, team, and client-specific working practices are documented, communicated, implemented, and maintained, setting high standards and expectations and acting as a strong, positive role model and leader for the team.
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