Cygnet
Shift Bank Receptionist
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Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.
We are looking for a Bank Receptionist to join our team at Cygnet Kewstoke.
Cygnet Hospital Kewstoke provides emergency admissions services for men and women, and a pathway for women to rehabilitation including a specialist service for personality disorder.
Responsibilities
- Managing visitor security checks
- Operating secure access doors
- Handling urgent switchboard calls
- Supporting with scheduling
Working in mental health administration requires a calm, compassionate demeanor, as the role often involves interacting with distressed or emotionally heightened individuals. Daily tasks heavily focus on balancing patient confidentiality with strict site security protocols.
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£13.00 per hour +12.1% annual leave.
Provide a professional, welcoming reception experience
- Assign security keys, visitor ID and alarms
- Greet visitors & notify the appropriate member of staff of their arrival
- Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
- Answer & transfer all incoming calls & take messages where appropriate
- Sort & distribute post, and assist with general office duties as required
- Keep the reception area clean & tidy
- Promote the safety & security of all site users and ensure all staff comply with security protocols.
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You are…
- An experienced receptionist/administrator used to liaising with service users and professionals
- Organised, naturally helpful and a good multi-tasker
- Responsible with an understanding of mental health
- Computer literate – including Windows/Word/Excel/Outlook or equivalent
- Knowledgeable of telephone systems
- Polite, friendly & approachable with excellent communication skills
- A good level of numeracy and literacy
- Diligent & accurate, with an eye for detail and an understanding of confidentiality.
Please note, successful candidates will be required to undergo an enhanced DBS check.
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