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Shift Lead
Shift Lead – Full-Time (36.75 hrs/week) | B&Q Exeter
About the Role
- Job Title: Shift Lead
- Hours: Full-time (36.75 per week), Permanent Contract
- Salary: £27,709.50 per annum exclusive of:
- Store location allowance (~£0.27 per hour)
- Pension
- 6.6 weeks paid holiday
- Shift Times: 6am–10pm
We aim to give our millions of customers the ideas, advice, tools, and confidence to create their dream home. As a Shift Lead, you’ll play a pivotal role in delivering this by ensuring a safe and welcoming customer experience every day.
What’s Expected
Your responsibilities include:
- Being the heartbeat of the store, ensuring smooth daily operations.
- Deploying colleagues effectively to align with the goal: “Make every customer count”.
- Serving as the first point of contact for both customers and staff.
- Patrolling the store to maintain safety and compliance at all times.
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Key Qualities We’re Looking For
To thrive in this role, you should be:
- Passionate about customer service, putting their needs first.
- Comfortable working across the store rather than focusing on one area.
- Safety-conscious, with an eye for compliance and adherence to protocols.
- A natural team player who enjoys interacting with colleagues.
- Able to bring energy, inspiration, and motivation to your team daily.
- Confident in making quick, customer-focused decisions autonomously.
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Benefits On Offer
At B&Q, we prioritise a supportive and inclusive work environment where you’ll find:
- Diversity & Inclusion: Access to networks providing representation for all colleagues.
- Well-being: A suite of benefits to ensure you thrive at work and beyond, including:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Discounted shopping and colleague wellbeing benefits
Recruitment Needs
For support during the application or interview, email recruitment@b-and-q.co.uk about any recruitment adjustments you may need.
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