Marks and Spencer
Shift Lead - Food - Acorn Park Crawley Simply Food
Crawley
Posted about 21 hours ago
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Team Support Manager
All the details
Work Pattern
- Sunday: 12:30-20:30
- Monday: 14:00-22:00
- Tuesday: 14:00-22:00
- Friday: 14:00-22:00
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose
- Duty: Manage in the absence of the next level Leader when required
- Champion: New ways of working within stores through an open mindset and positive attitude
- Leads: Colleagues in delivery of task prioritising customer first
- Plans: Allocates and follows through on delivery of task to a consistent standard across the store
- Drives: On the job productivity
- Supports: Colleagues through coaching and feedback
- Uses: MI to take action to drive performance
- Helps: Maintain a safe and legal environment for colleagues and customers
- Supports: The delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
- Delivers: Great standards and service by putting the customer first
- Acts: On customer feedback to deliver improvement
- Ensures: The delivery of brilliant basics
- Coach: The team to deliver excellent standards of product presentation
- Supports: The delivery of plan A
- Provides: Regular and timely feedback to line manager to support colleague performance
- Supports: With the training and coaching of colleagues maximising digital tools and channels
- Identifies: Colleagues for recognition and celebrate success within the store
- Provides: Feedback to BIG to improve colleague experience
- Supports: The Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
- Role models: New ways of working through the use of digital tools
- Allocates: Resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers: Operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains: A safe and legal store environment
- Supports: Visual merchandising updates across all launches, events and campaigns
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Capabilities
- Understands: How M&S operates, it’s strategy, future and the role they play
- Effectively: Manages own reactions and responses around change
- Helps: Colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
- Sets: Performance objectives for self in conjunction with line manager and in line with business plans
- Takes: Accountability for planning and managing own work efficiently to ensure objectives are met
- Treats: All colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds: Positive relationships by being a good listener and getting to know people by establishing a connection
- In control: Of their own reactions and considers how to share their perspective to create better reaction for team
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Technical Skills/ Experience
- Support: The delivery of excellent customer service and KPI’s across the store
- Good level of digital capability: And can access and utilise relevant systems
- Good knowledge: Of the commercial operation, brilliant basics and operational excellence
- Current working knowledge: Of all VM principles
- A good communicator: With the ability to build relationships and work within a team
- A good knowledge: Of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain: High presentation standards, attention to detail and deliver on time, right first time
- Interpret: Data relevant to the role
- Demonstrates: Flexibility and adaptability to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Customer Service
Coaching
Feedback
Digital Tools
Visual Merchandising
Operational Excellence
Team Management
Task Prioritization
Data Interpretation
Relationship Building
Flexibility
Adaptability
Communication
Attention to Detail
Safety Compliance
Performance Management
Location