Marks & Spencer
Shift Lead - Food - Basingstoke
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Shift Lead - Food - Basingstoke
Work Pattern
- Sunday 13:00 - 21:00
- Tuesday 13:00 - 21:00
- Thursday 13:00 - 21:00
- Friday 13:00 - 21:00
- Saturday 13:00 - 21:00
Under 18 disclaimer: Under UK health and safety legislation, this role requires colleagues to be 18 years of age or older.
The Fill Shift Lead Role
Principal responsibility is to lead the fill operation, ensuring the salesfloor is primed for trade. This involves:
- Taking operational responsibility for coordinating resources to execute Serve, Sell and Fill tasks
- Leading the team during the fill operation and during gaps where the Colleague Manager is absent
Key Responsibilities
- Resource Coordination: Oversee the execution of daily operational tasks during the fill operation, as well as in the absence of the Colleague Manager.
- Productivity Excellence: Guide teams on One Best Way and drive overall productivity to ensure store readiness upon opening.
- Quick Payment: Facilitate seamless resource deployment to deliver an efficient payment experience for customers.
- Operational Efficiency: Ensure smooth processes across the store, adhering to deadlines for responsibilities.
- Store Maintenance: Organise teams to maintain a clean, safe, and well-presented environment.
- Team Culture: Foster a positive, inclusive team atmosphere.
- Customer Service Excellence: Lead by example and embody exceptional Customer Service.
- Corporate Behaviour: Align with M&S behaviours and uphold Colleague Expectations across the store.
- Performance Support: Assist Colleague Managers by reporting observations to drive high performance and recognise outstanding colleagues.
- Store Assistance: Provide operational aid to nearby stores if required.
- Key Holder Duties: Hold key holder responsibility, including answering call outs.
- Operational Opening/Closing:
- Receive vehicles
- Oversee temperature control settings
- Log operational issues to relevant Helpdesks
- Manage cash handling
- Ensure compliance with TSL standards (Timeslips) during peripheral/off-peak hours.
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M&S Vision & Opportunities
At M&S, we’re focused on pioneering a greener, faster, and more imaginative digital future. Community and collaboration are integral to our vision, making now the ideal time to become part of the team.
We’re committed to inclusivity, building a respected and admired workplace that reflects high standards for colleagues, customers, and suppliers. Our Inclusion, Diversity and Equality Policy starts with our recruitment process, and we welcome discussions on flexible/smart working solutions.
Exciting Retail Innovations
M&S is revolutionising retail. We’re integrating groundbreaking innovations to redefine customer shopping experiences—education, digital engagement, and adaptability are key. Join us as we deliver consistent excellence every day, turning visits into memories.
By strengthening our digital tools, embracing innovation, and staying adaptable—both to customer needs and the transformation within retail—you’ll help M&S stay ahead and create extraordinary experiences. It’s an invigorating time to be part of our journey.
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