Marks & Spencer
Shift Lead - Food - Boucher Road Belfast
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Shift Lead - Food - Boucher Road Belfast
Shift Pattern
Monday & Tuesday: 05:00 – 13:00
Wednesday – Friday: 15:00 – 23:00
*Note:* A **£3.00 p/h unsocial premium** applies to any hours worked between **22:00–06:00**.
Eligibility Applicants must be 18+ due to early shift requirements, in compliance with health and safety legislation.
Shift Lead Role: Purpose
This frontline leadership position is responsible for:
- Leading the fill operation, ensuring the store’s sales floor is ready to trade in the absence of a Colleague Manager.
- Coordinating resources to execute Serve, Sell, and Fill tasks during the fill period.
- Driving productivity through coaching on One Best Way and fostering a ready-to-open mindset.
Key Responsibilities
Operational Leadership
- Oversee the versatile allocation of staff to streamline operations and enhance the customer payment experience.
- Implement daily operational processes efficiently across assigned store areas, adhering to strict timelines.
- Maintain store safety, cleanliness, and presentation standards.
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Team & Customer Focus
- Cultivate an inclusive, engaging team atmosphere.
- Role-model exceptional customer service and uphold M&S behaviours.
- Support Colleague Managers through observation-focused feedback for performance growth.
On-Call & Keyholder Duties
- Serve as a ** Keyholder** for surname calls and operational callouts.
- Manage operational tasks during peripheral hours:
- Vehicle receipt.
- Monitoring temperature controls & TSL compliance.
- Cash handling.
- Documenting and escalating building/functioning issues via relevant helpdesks.
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Ambition & Opportunity
This role is for flexible, hands-on contributors ready to shape the future of retail at M&S.
"Huge opportunity for those willing to up-sleeve. Take Your Marks—are you ready to start?"
About Marks & Spencer
Transparency & Transformation
Leading a greener, digital-focused revolution. Innovate with us in:
- Retail innovation at the cutting edge.
- Real-time colloidal automation to redefine customer experiences.
Inclusivity & Equal Opportunity Promise
- Committed to:
- Inclusion, diversity, and equality at every level.
- Flexible/smart working solutions to accommodate all career stages.
- Driven by the belief everyone deserves a role aligned with their potential.
"Dynamic energy fuels our stores—Join us to be part of retail’s next era. Now is the time."
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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