Marks and Spencer
Shift Lead - Food - Boucher Road Belfast
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Shift Lead - Food - Boucher Road Belfast
Team Support Manager
Work Pattern
- Monday: 05:00–13:00
- Tuesday: 05:00–13:00
- Wednesday: 15:00–23:00
- Thursday: 15:00–23:00
- Friday: 15:00–23:00
Note on premium pay: An extra £3.00 per hour (unsocial premium) applies to hours worked between 22:00 and 06:00.
Age Disclaimer
This role involves early starts, so we cannot consider applications from candidates under 18, in line with health and safety legislation and to ensure a safe workplace.
Purpose of the Role
The Team Support Manager leads the fill operation, ensuring:
- A salesfloor ready for trading
- Operational coordination for Serve, Sell, Fill
- Coverage for the Colleague Manager when they are absent
Key Responsibilities
Operational Leadership
- Coordinate resources efficiently during the fill operation and across the Colleague Manager’s absence
- Lead fill operations while educating teams on ‘One Best Way’, enhancing productivity for store openings
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Customer & Customer Service Excellence
- Role model exceptional customer service
- Demonstrate M&S behaviours and Colleague Expectations company-wide
- Drive a clean, safe, and visually appealing store presentation
Financial & Logistical Accountability
- Ensure quick payment experiences by optimising team allocation
- Manage financial processes, including cash handling, and ensure TSL (includingfel/legal) compliance for early/late hours
- Oversee receipt of delivery vehicles and manage operational issue logging in peripheral hours
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Team & Performance Support
- Act as a mentor, coaching colleagues to meet store performance targets
- Promote an inclusive, positive team environment through active participation
- Support nearby stores during high-pressure situations or absences
- Alert the Colleague Manager to employees’ (teammembers’) behaviours to foster development and progress
Security & Accountability
- Become a keyholder with on-call availability for emergency callouts
Business Need
This is a frontline, hands-on leadership role—ideal for candidates who thrive under pressure and are committed to excellence.
Opportunities abound for those who are ready to step up. Are you? Take Your Marks today and apply!
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