Marks & Spencer
Shift Lead - Food - Stockton Heath Simply Food
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About the Role
Shift Lead – Fill Operation
Work Pattern
- Tuesday: 05:00 – 13:00
- Wednesday: 05:00 – 13:00
- Friday: 14:00 – 22:00
- Sunday: 12:00 – 20:00
The purpose of this role is to lead the fill operation, ensuring a salesfloor ready to trade, coordinating resources for Serve, Sell, and Fill, and taking operational responsibility when the Colleague Manager is absent.
Responsibilities
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Coordinate Resource:
- Deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
- Adequately align resources to ensure a quick payment experience for customers.
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Lead the Fill Operation:
- Coach colleagues on One Best Way practices and drive productivity.
- Prepare the store for opening, ensuring readiness.
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Operational Efficiency:
- Implement daily processes efficiently, adherence to timelines across the store area.
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Team and Store Presentation:
- Coordinate the team to maintain a clean, safe, and well-presented store.
- Foster a collaborative and inclusive team environment.
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Customer Service Excellence:
- Set an example of great Customer Service through role-modelling.
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M&S Values:
- Demonstrate M&S behaviours and uphold Colleague Expectations across the store.
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Colleague Growth Support:
- Provide observations to Colleague Managers to support high performance.
- Recognise and applaud great colleagues.
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Store and External Support:
- Support neighbouring stores operationally if needed.
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Security and Responsibility:
- Hold a key position, required for call-outs as necessary.
- Understand responsibilities for opening and closing of the building, including:
- Vehicle receipts
- Temperature and security controls
- Operational issues logging with relevant teams
- Cash handling
- TSL compliance during peripheral hours (non-standard or off-peak hours).
This position is high-energy and demanding, designed for truly exceptional colleagues ready to contribute their energy and enthusiasm. If you're up for a dynamic role, take your marks and apply now!
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About Marks & Spencer
We’re revolutionising retail by leading the industry into a greener, speedier, and more digitally inspired era. By embracing innovation, we’re creating an exciting estate of experiences that customers and colleagues love.
Our business transformation is defined by a commitment to delivering cutting-edge experiences, whether in-store or online. You’ll enhance the customer experience, embrace digital technology, adapt consistently to customer and business needs, and drive initiative in providing unparalleled service.
Marks & Spencer is an inclusive organisation, thriving on trust, respect from colleagues, customers, and suppliers alike. We take pride in our Inclusion, Diversity, and Equal Opportunities Policy, starting from recruitment. We encourage applications for flexible/smart working arrangements and welcome your enthusiasm and dedication.
Join us on a journey to reshape the future of retail with Marks & Spencer today! Let’s improve lives every time you shop.
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