Marks & Spencer
Shift Lead - Food - Telford
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Shift Lead
Work Pattern
Week 1
- Sunday: 07:00–15:00
- Tuesday: 05:00–13:00
- Wednesday: 05:00–13:00 (Note: Tuesday twice in error, replaced with Wednesday)
- Friday: 12:00–20:00
Week 2
- Monday: 05:00–13:00
- Tuesday: 05:00–13:00
- Thursday: 14:00–22:00
- Friday: 12:00–20:00
- Saturday: 12:00–20:00
Health & Safety Requirement: Must be 18 years or older to comply with workplace health and safety legislation.
Purpose of the Role
The Shift Lead will:
- Lead the fill operation, ensuring the sales floor is operational and ready to trade
- Take operational responsibility for coordinating resources to serve, sell, and fill in the absence of the Colleague Manager
Key Responsibilities
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Coordinating Resource Management:
- Allocate staff effectively to deliver operational tasks during fill operations and take on additional responsibilities when Colleague Managers are unavailable
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Operational and Team Leadership:
- Lead, coach, and drive productivity during fill operations using the One Best Way
- Ensure quick payments are processed efficiently
- Implement operational processes correctly and on time across assigned store areas
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Store Presentation & Safety:
- Maintain a clean, safe, and well-presented store
- Foster an inclusive, collaborative team atmosphere
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Customer & Etiquette Representation:
- Role model exceptional customer service
- Uphold M&S behaviours and colleague expectations throughout the store
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Support & Development:
- Share observations of team performance to support Colleague Managers
- Recognise and celebrate high-performing colleagues
- Provide operational support to nearby stores if needed
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Key Operational Duties:
- Key holder and call-out response responsibility
- Oversee opening & closing procedures, including:
- Vehicle reception
- Temperature control checks
- Reporting operational issues to Helpdesks
- Cash handling & TSL compliance during peripheral hours
About the Opportunity
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Marks & Spencer is revolutionising retail by embracing a greener, more digital-first approach. Join our innovation-driven team to help shape the future of retail and deliver exceptional customer experiences that keep shoppers coming back.
- Driving Retail Transformation: Help introduce ground-breaking innovations to our physical and digital stores
- Enhancing Customer Experience: Utilise digital tools and adaptability to ensure every customer interaction is seamless and inspiring
- Flexible & Inclusive Culture: We prioritise diversity, equality, and flexible working solutions
Why join us?
- Unmatched acceleration into a new era of retail
- Real impact from day one as part of a high-performing team
- Commitment to sustainability, innovation, and growth together
Inclusion, Equality & Opportunities: Marks & Spencer is proud to uphold an Inclusion, Diversity and Equal Opportunities Policy, beginning with fair recruitment processes and fostering a workplace where every colleague can thrive.
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