Marks Spencer Store
Shift Lead - Food - Ulverston Foodhall
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Team In Store
Store Ulverston Foodhall
Location
Ulverston, Cumbria
Contract type
Permanent
Position type
Full Time
Salary
£14.47 p/h + £3.00 p/h Unsocial Premium
Closing date:
27th July 2026
Retail Quiz
Find out if you fit the role.
Take Your Marks
Could you make an impact at M&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast-paced stores.
Intro
About the Role
Meet the Team
Our Support
Benefits
Colleague Networks
How to Apply
Apply now
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities, and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About The Role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
All the details
Work Pattern
Week 1
- Monday: 04:45 - 13:00
- Tuesday: 04:45 - 13:00
- Wednesday: 00:45 - 13:00
- Friday: 04:45 - 13:00
- Saturday: 14:00 - 22:15
Week 2
- Sunday: 11:15 - 20:15
- Monday: 14:15 - 22:15
- Wednesday: 14:30 - 22:15
- Thursday: 14:30 - 22:15
- Friday: 14:30 - 22:15
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational, improved, and consistent visual customer journey in-store which inspires our customers to shop and buy more often
Key Accountabilities
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coaches the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrates success within the store
- Provides feedback to BIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
- Role models new ways of working through the use of digital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches, events, and campaigns
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Capabilities
- Understands how M&S operates, its strategy, future, and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, asking questions, and giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create a better reaction for the team
Technical Skills/ Experience
- Support the delivery of excellent customer service and KPIs across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliant basics, and operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail, and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Meet the Team
Our Support
Mentorship
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
Flexible working
We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.
Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Pay
Earn a competitive salary.
Colleague discount
After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.
Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy, and Sharesave schemes.
My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech
Buy the latest technology with interest-free financing directly from your salary.
Family friendly policy
Industry-leading maternity, paternity, adoption, and neo-natal policies, providing support and flexibility for you and your family.
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
Pay
Earn a competitive salary.
Colleague discount
After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.
Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy, and Sharesave schemes.
My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech
Buy the latest technology with interest-free financing directly from your salary.
Family friendly policy
Industry-leading maternity, paternity, adoption, and neo-natal policies, providing support and flexibility for you and your family.
Wellbeing hub
Giving back
Pay
Colleague discount
Time off
Life assurance
Workplace savings
My Choices
Cycle to work
Smart tech
Family friendly policy
Click to skip Colleague Networks slider carousel
Colleague Networks
We want you to feel supported, no matter what.
1 of 8
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Family & Carers Network
A support
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills