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Shift Lead
Shift Lead – B&Q Margate
Overview Full-time, permanent position Location: B&Q Margate
- Hours: 36.75 per week
- Salary: £27,709.50 per annum (Full-time equivalent banking arrangement + Pension + 6.6 weeks holiday)
- Flexibility: Keyholder position with shifts from 6am to 9pm daily
Why this role matters
Every day, B&Q helps millions of customers bring their home improvement ideas to life. As a Shift Lead, you’ll drive our vision of ‘Make every customer count’—ensuring a flawless experience for both colleagues and shoppers.
What’s the job?
As the heartbeat of the store, you’ll:
- Maintain smooth, efficient operations during your shift.
- Deploy staff effectively to deliver outstanding customer service.
- Act as the primary point of contact for both colleagues and customers.
- Uphold health and safety standards at all times.
Responsibilities
- Oversee operations to ensure the store runs seamlessly.
- Allocate colleagues during busy and quiet periods to make every visit profitable.
- Be the friendly, approachable face of the store—bridging any questions or issues swiftly.
- Champion B&Q’s culture of customer-first thinking and colleague talent.
- Spot hazards and compliance risks, and take proactive action.
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What we need
We’re looking for someone who:
- Passionates about delivering exceptional customer service and empathy.
- Thrives in a big-picture mindset, rather than being restricted to one area.
- Prioritises safety and detail, identifying compliance opportunities.
- Enjoys collaborating with colleagues to lift team spirits.
- Brings energetic leadership daily—inspiring others through action, not just words.
- Operates confidently with autonomy and trust, making swift decisions for customers.
Teamwork is at the core of what we do.
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Why join us?
Culture & Belonging
At B&Q, we serve our customers globally—so our people must be as diverse and inclusive as the communities we touch. You’ll be part of networks that celebrate difference and drive progress.
Promising benefits
Beyond a competitive salary, we offer a comprehensive package:
- Award-winning pension scheme (peace of mind for your future)
- ShareSave options (become a stakeholder in your workplace)
- 6.6 weeks’ holiday + GTBE bank
- Charitable payroll giving (give back effortlessly)
- Employee Assistance Programme (support for life’s challenges)
- Discounted personal shopping (because running a B&Q never stops!)
Next steps
If you’d like support navigating the application or interview process, get in touch: recruitment@b-and-q.co.uk for adjustments.
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