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Company Description
DUSK.com is a home-focused brand specializing in stylish and comfortable living, bedroom, and dining products. The company is dedicated to helping customers create beautifully curated spaces that feel welcoming and personal. With a focus on quality, design, and affordability, DUSK.com offers a wide range of home essentials that elevate everyday living. Team members join a growing business that values creativity, customer experience, and attention to detail.
Role Description
Responsibilities
Shift Operations Management
- Oversee all activities within the warehouse during the assigned shift, including receiving, stocking, picking, packing, and shipping.
- Ensure that warehouse processes are carried out efficiently and in compliance with safety, quality, and operational standards.
- Monitor and adjust workloads based on staffing levels and order volume, ensuring that resources are used effectively to meet targets.
- Ensure that all shifts start and end on time and that there is proper handover between shifts.
Team Supervision and Leadership
- Supervise and lead warehouse staff on your shift, providing guidance and support to ensure productivity and adherence to procedures.
- Organise and delegate tasks to team members based on skill level, experience, and workload requirements.
- Foster a positive work environment by promoting teamwork, open communication, and motivation.
- Conduct regular team briefings, including safety updates, operational goals, and any changes in procedures or expectations.
Performance Monitoring & Reporting
- Monitor key performance indicators (KPIs), including order accuracy, on-time shipments, inventory accuracy, and efficiency.
- Track progress against shift goals and adjust operations as necessary to meet performance targets.
- Prepare and submit shift reports, detailing operational activities, issues encountered, and performance outcomes to upper management.
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Safety & Compliance
- Ensure that all warehouse activities comply with safety regulations, company policies, and industry standards.
- Conduct regular safety checks and audits to identify and address potential hazards.
- Ensure that all staff are trained in proper safety procedures, including the use of personal protective equipment (PPE) and safe handling of materials.
- Respond promptly to any incidents, accidents, or safety concerns and report them in accordance with company procedures.
Problem Solving & Conflict Resolution
- Address operational issues, such as delays, equipment failures, or inventory discrepancies, in a timely manner to minimise impact on productivity.
- Provide solutions to logistical problems, adjusting workflows or reallocating resources as needed.
- Resolve conflicts within the team, mediate disputes, and ensure a respectful and collaborative work environment.
Inventory and Quality Control
- Ensure accurate inventory tracking, including the correct storage, picking, and shipping of goods.
- Conduct periodic inventory counts and reconcile discrepancies as they arise.
- Maintain high standards of quality control, ensuring that products are stored and handled properly to prevent damage or loss.
Staff Development and Training
- Provide training and guidance to new and existing employees, ensuring they understand job responsibilities, safety procedures, and company policies.
- Conduct performance reviews and provide feedback on individual performance, offering coaching to improve skills and productivity.
- Promote continuous learning and development opportunities for staff to enhance team performance and career growth.
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Collaboration and Communication
- Co-ordinate with other departments (e.g., inventory management, and logistics) to ensure smooth operations and the timely fulfilment of orders.
- Communicate effectively with upper management to report operational progress, challenges, and resource needs.
- Serve as the primary point of contact during the shift for any escalated issues or concerns from the team.
Equipment Management
- Ensure that all warehouse equipment, including forklifts, pallet jacks, and conveyors, are used safely and efficiently.
- Report any equipment malfunctions or maintenance issues and coordinate repairs or replacements as necessary.
Requirements
- Leadership Skills: Strong leadership abilities to manage, motivate, and develop a team, ensuring high performance and morale.
- Problem Solving: Strong analytical skills with the ability to resolve issues quickly and effectively in a fast-paced environment.
- Communication: Excellent communication skills, both verbal and written, with the ability to interact effectively with employees at all levels.
- Organisation: Strong organisational and multitasking skills to manage a variety of tasks and responsibilities on the shift.
- Attention to Detail: A keen eye for detail, ensuring that processes are followed accurately and efficiently.
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Skills
Leadership
Team Management
Warehouse Operations
Problem Solving
Inventory Management
Quality Control
Safety Compliance
KPI Monitoring
Conflict Resolution
Staff Training
Logistics
Communication
Organizational Skills
Attention To Detail
Resource Allocation
Reporting