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Shift Leader – Pret A Manger
THE RIGHT PRET PEOPLE Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Ensure training pathways are on track
- Lead by example and be hands-on when required
- Assign duties to balance individual productivity, skill sets, and current responsibilities
- Coach the team for consistent high performance by delivering regular, excellent feedback
AMAZING SERVICE
- Lead Speed of Service principles
- Ensure the team adheres to the 6 Key Points of Service
- Follow MBWA (Managing by Walking Around) principles
- Empower the team to deliver engaging Joy of Pret activities
- Role-model and encourage the "3Bs" – Be Kind, Be Honest, Be Generous
- Maintain Cafe Calling System efficiency
DELICIOUS FOOD AND DRINK
- Maintain the 6 Key Points of Production for consistently delicious menu items
- Follow the 11-Step Production Process to guarantee customer safety, accurate preparation, and proper labelling
- Prioritise Production Principles to place customers’ needs first and never compromise on quality or freshness
- Ensure How to Cards are used and standards are consistently upheld
- Conduct line checks, addressing any issues promptly
- Prevent Made to Sell (MTS) rejects from being displayed
- Continuously enhance team knowledge of food and coffee quality
- Ensure Barista Prepared Drinks are made by trained staff to the highest standard
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WELL-LOVED SHOP
- Strictly adhere to Food Safety and Health & Safety Standards to protect team and customers
- Monitor and record all safety inspections efficiently
- Take immediate corrective action on waste-related or customer-facing issues impacting sales
- Keep the shop clean, safe, and equipment well-maintained
- Follow Managing by Walking Around (MBWA) principles to proactively ensure Pret standards and a customer-first view
- Demonstrate due diligence—report and escalate any quality-related issues
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SHOP PROFITABILITY
- Maximise sales, labour efficiency, and profit through managing the Big 4 (Forecasting, Rota, Ordering & Production).
- Accurate ordering aligned to business needs
- Monitor and address mystery shopper requirements
- Implement 7 Steps of Unaccounted for effective stock control
- Follow Pret’s Financial Standards to prevent risks and ensure safety
- Optimise merchandising and execute marketing to drive sales
GROWING SALES
- Stick to merchandising guidelines to maximise sales impact
- Support successful food launches
- Foster open communication between kitchen and Front of House (FOH) to fulfil business demands
- Leverage Marketplace opportunities
Notes: This position is open only to applicants within the UK or those who already possess the right to work in the UK. We are unable to sponsor visas at this time.
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