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Shift Leader – [Papa John’s]
What Makes Us Unique
What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your complexity, passion, and unique flavor to the #LikeAPapaJohn’s team today!
Job Summary
The Shift Leader supervises shift operations and work areas in a Papa John’s restaurant, ensuring:
- Delivers high-quality products & exceptional customer service to drive profitability
- Manages operations by executing all Company policies, procedures, programs, and systems
- Ensures full compliance with federal, state, local laws, and ethical business practices
Duties & Responsibilities
Core Operational Roles
- Station Management: Adheres to guidelines for dough management, portion accuracy, and kitchen workflows for riders:
- Makes quality products
- Ensures proper cooking, portioning, and holding times
- Customer Experience:
- Meets customer expectations
- Minimizes complaints, and handles inquiries professionally
- Policy Compliance: Follows team member manual rules for:
- Brand image (e.g., driver car toppers)
- Attendance, safety, and security protocols
Leadership & Performance
- Shift Readiness & Coverage:
- Ensures adequate staffing
- Provides real-time feedback, identifies & resolves issues
- Financial & Operational Fiscal Responsibility:
- Maintains team performance metrics (MCE readiness, cost controls for food/labor, restaurant cleanliness)
- Uses FOCUS System to track accuracy for profit goals
- Manages cash register and inventory systems to reduce loss
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Team & Culture Alignment
- Leads by Example:
- Models the five core values (balance, integrity, passion, team, motivation)
- Maintains a positive attitude and flexibility
- Collaboration & Adaptability:
- Works cross-functionally to achieve results
- Adapts to changing demands
Education, Experience & Certifications
Preferred Qualifications
- High School diploma or GED
- ServSafe certification (local/state)
- Restaurant shift-leadership experience
- Stable employment history
- Commitment to long hours (30+/week):
- Scheduled nights/weekends/notices accomodated
- Must be 18 or older
- Ability to perform any restaurant role during gaps
Skills & Competencies
- Planning & Prioritization
- Clear Communication (written & oral)
- Process Improvement (finding better ways to deliver results)
Our Values & Brand Promise
Core Values (The Guido Way)
- EVERYONE BELONGS: Shared humanity drives our connectedness
- DO THE RIGHT THING: Quality and integrity in every decision
- PEOPLE FIRST: Employees come first; they reflect our customer commitment
- INNOVATE TO WIN: Bold ideas that disrupt the status quo
- HAVE FUN: Joyful collaborations that celebrate impact
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Core Competencies
-
CUSTOMER CENTRIC:
- Build trust and deliver exceptional experiences through data-driven insights
-
RESULTS-DRIVEN:
- Optimistic yet persistent; turns challenges into wins
-
CONTINUOUS IMPROVEMENT:
- Experiments, learns from mistakes, and challenges assumptions
-
BIAS FOR ACTION:
- Agile decision-making under constant change
-
WINNING TOGETHER:
- Thrives through cross-functional teamwork
Why Join #LikeAPapaJohn's?
- Fulfillment: Experience a dynamic career with endless growth potential
- Own Your Impact: Elevate customers with your passion—delivering smiles with every slice
- Empowerment: Be part of a workplace that believes in you
“In a perfect world, the people on the other side of every pizza box would be equal to the people who created it.”
Papa John’s is an equal opportunity employer. (E-Verify employee eligibility utilizes.)
Compliance with [Right to Work] requirements—posters available in English & Spanish. Dry run checks handled internally; onboarding kicks in after validation. Full [Affirmative Action] and [Equal Opportunity Employer] details available below.*
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