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What’s Unique About Us Is What Makes Us Better!
Diversity is our strength and competitive advantage. Bring your flavor to the Papa John’s team today!
Job Summary
The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high-quality products and customer service are delivered, ensuring restaurant profitability.
Other responsibilities include managing operations through proper execution of all Company policies, procedures, programs, and systems. Ensure compliance with all federal, state, and local laws, as well as ethical business practices.
Duties and Responsibilities
- Adheres to station guidelines, techniques, and expectations, including:
- Dough management
- Accuracy and proper portioning
- Work at assigned station(s), ensuring quality products and compliance with product preparation procedures and established product holding times
- Consistently contributes to achieving Company product goals, meeting customer expectations, minimizing complaints, and resolving issues appropriately.
- Follows Company policies and procedures as outlined in the Training Manual (TM), including:
- Staff appearance (e.g., car toppers for delivery drivers)
- Attendance and safety and security standards
- Exhibits Core Values through a positive attitude, teamwork, flexibility, and adaptability.
- Manages shift coverage, provides immediate feedback, and corrects issues as they arise.
- Maintains quality standards for:
- MCE readiness (Management Checklist Excellence)
- Food and labor costs
- Restaurant cleanliness and service performance (including compliance checks per Company guidelines).
- Contributes to profit goals by aligning operations with FOCUS System targets:
- Accurate financial and inventory tracking
- Efficient cash management
- Proper inventory level monitoring to minimize losses.
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Education, Experience, and Certifications
- High School diploma or GED preferred
- Serv-Safe/Local or State Food Service Certification preferred
- Previous restaurant shift lead/experience preferred
- Consistent and reliable employment history
- Must be 18 years of age or older
- Must be capable of working long hours (
32+ hoursgenerally required, including evenings, weekends, and emergencies). - Ability to fill all required roles within the restaurant.
Functional Skills
- Planning & Prioritization
- Effective Communication
- Process Improvement
Our Values
- EVERYONE BELONGS – Connectedness and belonging are essential to our success.
- DO THE RIGHT THING – Quality and integrity drive our decisions, even when difficult.
- PEOPLE FIRST – We take care of each other to create positive customer experiences.
- INNOVATE TO WIN – A proactive mindset fosters better ways of working.
- HAVE FUN – We celebrate success and meaningful impact together.
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Our Core Competencies
- CUSTOMER CENTRIC – Data and insights shape a trusted, excellent customer experience.
- RESULTS DRIVEN – Persistence and optimism lead to measurable outcomes.
- CONTINUOUS IMPROVEMENT – Strategic risk-taking and questioning the status quo drive progress.
- BIAS FOR ACTION – Leading courageously, decisive action, and adaptability drive results.
- WINNING TOGETHER – Cross-functional collaboration unlocks full potential as a team.
Federal Contractor & Equal Opportunity Employer
Papa John’s is an equal opportunity employer and participates in the E-Verify program for all new hires.
Additional Information
- Compliance Notice: Federal contractor program details on E-Verify and Right to Work (English/Spanish) [left to applicant].
- Applicants may review:
(The detailed technical notices and PDF links are accessible via an unbroken URL if needed.)
Why Join Us? "Everyone loves pizza, which means they also love the people who make it possible. This is complex, rewarding work—and sometimes, unforgettably just pizza!"
Pasion and fulfillment await those who join a company always moving forward.
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