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Shift Leader
Shift Leader — Papa John’s
[One line slogan] What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage.
Job Summary
The Shift Leader supervises shifts and/or work areas in a Papa John’s restaurant to guarantee high-quality products and exceptional customer service, ensuring restaurant profitability. Core responsibilities include:
- Managing all operational workflows, policies, programs, and systems
- Enforcing federal, state, and local compliance, as well as ethical business practices
Key Responsibilities
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Operational & Product Excellence
- Adhere to standardised procedures for dough management, portion accuracy, and cleanliness.
- Maintain quality control by following product preparation protocols and holding times.
- Contribute to product goals (quantity, consistency, and customer satisfaction).
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Customer & Team Leadership
- Ensure minimal complaints, timely shortages, and adherence to customer expectations.
- Maintain a positive attitude, flexibility, and cross-team collaboration.
- Ensure adequate shift coverage, problem resolution, and performance maintenance (e.g., MCE readiness, cost tracking, and restaurant cleanliness).
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- Profit & Inventory Management
- Optimise profit goals using the FOCUS System and accurate cash handling.
- Align inventory levels with company guidelines to minimise waste.
Education & Experience Requirements
- Education: High School diploma or GED (preferred)
- Certifications: ServSafe/Local State Food Service Certification (preferred)
- Experience:
- Previous restaurant shift lead experience (preferred)
- Stable employment history
- Background:
- Must be 18 years or older
- Ability to work flexible schedules, including 32+ hours, overnight shifts, weekends, and emergencies
- Capable of handling all restaurant positions as needed
Functional Skills
- Planning & Prioritisation
- Clear Communication
- Process Improvement & Innovation
Our Values & Core Competencies
Our Guiding Principles
- Everyone Belongs – We foster an inclusive culture where connection thrives.
- Do the Right Thing – Quality and integrity always drive our decisions.
- People First – We prioritise teamwell-being to deliver outstanding experiences.
- Innovate to Win – We challenge barriers to find smarter solutions 毎日.
- Have Fun – Joy and collective effort create meaningful impact.
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Key Capabilities
✔ Customer Centric – Using data to build trust and excels in service. ✔ Results-Driven – Tenacity and resilience under pressure. ✔ Continuous Improvement – Propel progress through risk-taking. ✔ Bias for Action – Quick decision-making in fast-paced environments. ✔ Winning Together – Cross-functional collaboration unlocks full potential.
Why Join Papa John’s?
We’re equal opportunity and a Federal Contractor participating in E-Verify to confirm work eligibility. Our commitment to workplace fairness includes:
- Affirmative Action & Equal Opportunity Employment
- Right to Work Compliance (notices available in English & Spanish)
- A mission-driven workplace where everyone, from pizza artisans to leadership, makes a difference.
Better journeys start with great pizza—and great people. Let’s make flavourful—and impactful—change together!
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