Blank Street
Shift Leader | West London
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Join Our Team as a Shift Leader at Blank Street
About Blank Street
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through:
- Elevated products
- Attention to detail
- A commitment to making every moment memorable
We’re motivated by the millions of customers we serve across cities and know our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Start Something Extraordinary…
*The Role: Shift Leader
As a Shift Leader at Blank Street, you are:
- A born player-coach who thrives when working alongside a team to deliver quality products
- A proven people-person who takes pride in giving amazing service experiences and influencing your team
- Someone who thrives for opportunities to serve your community and make a big local impact
- Customer-centric, believing in quality products through flawless execution to deliver exactly what customers need
- A leader who excels in fast-paced environments and appetises an inclusive, collaborative workplace, where voices genuinely count
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Your Key Responsibilities
You will:
- Spearhead individual, team, and location initiatives to drive sales and business performance
- Collaborate with your General Manager to lead company initiatives
- Regularly meet with the Senior Leadership Team to share feedback, drive improvements, and contribute to the success of your store, customers, and team
- Set the tone and create lasting connections in the neighbourhood as one of the early staff at your location
- Craft beautiful coffee products and serve customers with energy, warmth, and empathy
- Support your General Manager (GM) and the Training Team in onboarding new employees, ensuring:
- Appropriate training for menu items and processes
- Proper uniform policies
- Positive team morale
- Open and close the location safely and responsibly (Key Holder) and ensure:
- Adherence to cleaning duties throughout the shift
- Handle minor customer issues with a positive, solution-focused approach
- Lead initiatives with the operations and marketing teams to:
- Increase foot traffic
- Attract new customers
- Raise daily sales
- Improve operational profitability
- Build a loyal neighbourhood customer base
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Requirements
Experience & Fit
- Experience in customer service or hospitality (essential)
- A deep love for café culture and enthusiasm for people
- An approachable, friendly person who thrives in team-based environments
- Strong coffee knowledge and equipment mastery
- Proven decision-making and multi-tasking skills
- Excellent interpersonal communication skills
- Passion for building regular customer loyalty through outstanding service
- Comfortable working in fast-paced, high-volume environments
- Starling ambassador able to represent the Blank Street brand in new neighbourhoods
Availability
Full-time role:
- 35 hours per week
- 5 days’ availability per week (required)
- Must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Operating hours: 6:30 am – 9:00 pm
- Weekend and holiday availability preferred (especiallly noted)
Must be authorised to work in the UK.
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