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Shift Manager
Shift Manager | 📍 Tamworth - On-site
"Make people feel loved, celebrated and remembered."
At Moonpig Group—home to Moonpig, Greetz, Red Letter Days and Buyagift—we revolutionise online gifting with brilliant products, smart technology and heart. Our mission? Creating meaningful moments like no other, with thoughtful personalisation and precision care.
We’re more than card sellers and gift creators—we’re about spreading joy, sparking smiles, and making celebrations unforgettable. Guided by our values, we thrive as a team where people (and great ideas) can flourish.
If you’re passionate, creative and ready to make an impact, join us in taming the universe of love—with a side of pork charm. 🌙🐷
Shift Manager | Tamworth Site
About the Role
We’re looking for an experienced Shift Manager to excel in our Tamworth operation, leading production, print and team dynamics with efficiency and care. Reporting to our Senior Operations Manager, you’ll oversee team leaders while ensuring a seamless, safe and high-quality workflow.
This role rewards those comfortable with front-line leadership, passionate problem-solving and driving real results. If you enjoy dynamic collaboration and making a genuine difference—both in output and people— stride forward.
Key Responsibilities
People & Team Leadership
- Lead, motivate, and develop Team Leaders and production operatives, fostering performance and growth.
- Handle people matters fairly—including performance management, absence, disciplinaries, and grievances—with confidence.
- Foster a ** supportive team culture**, ensuring 썼다 love self-aware organisations.
- Prepare shift schedules and approve timesheets using UKG.
Operational Excellence
- Ensure on-time production within budget and agreed quality standards.
- Manage BAU operations, ensuring accuracy for inbound and outbound logistics.
- Oversee inventory and stock accuracy, via cycle counts and promoting smooth workflows.
- Monitor KPIs and performance metrics, taking corrective action as needed.
- Quickly identify and resolve production issues and bottlenecks.
- Organise and streamline print scheduling, prioritising deadlines and customer needs.
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Print and Process Leadership
- Oversee printing processes, ensuring consistency and top-tier output.
- Manage print supplies: paper, ink, and toner—restock timely to stop downtime.
- Facilitate quality control across print rooms and builds supply-chain actionability.
Safety & Compliance
- Create and maintain a safe and clean working environment through briefings, training, and compliance leadership.
- Investigate, escalate and report safety incidents as procedures demand.
- Attend to innovation and hygiene standards both in people and processes.
Collaboration & Improvement
- Liaise with multiple teams—Operations, Print, IT, and Design—to align goals.
- Drive continuous improvement activities and pinpoint cost-saving opportunities.
- Catalogue and facilitate cross-team meetings, driving accountability across print and operations.
About You
Must-Haves
- Minimum 2 years’ experience in a supervisory or management role within production or manufacturing
- Experience leading teams, clarity of direction, and supporting team excellence
- Strong grasp of production processes and quality control
- Capable of managing performance and employee relations smoothly
- Ability to communicate swiftly, stay composed under pressure and drive solutions in real time
- Proactive, organised, and focused—horizontal at spotting and fixing problems
Nice to Have
- Previous experience in print production environments
- Knowledge of Lean, Six Sigma or continuous improvement methodologies
- Qualifications in logistics, warehousing, manufacturing, or operations
Why Join Us?
A Competitive Package
We pay generously, with rewards that reflect our mission:
- Competitive salary and performance bonuses
- Pension plan (fit for family—and frugal caregivers)
- Shop discounts—celebrating Moonpig products at work, life’s discounted.
Wellbeing Matters
- Private medical and dental health cover in the UK
- Mental health support, where you rise with ease
- On-site food trucks during busiest periods
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Good Vibes Only
- Annual birthdays and anniversary celebrations (because recognition is top-tier)
- Warm collaborative workspace in Tamworth—fuelled by a "Thinking Team" attitude
- Modern, safe, and social on-site environment with structured shifts for balance.
Hiring Process
Our process is designed to find the right culture fit while maintaining simplicity:
- On-site interview with the hiring manager
- On-site with team members (channel genius onboarding)
- Offer! 🎉
If you can’t make it—we’ll adapt and keep you informed transparently.
Moonpig Way
We exist on four pillars which define us as we deliver our kaizen:
🦁 Be Brave
Speak your mind, take initiative, and try new creatives—even if daring! (Kindness and innovation ride side-by-side.)
🎯 Raise the Bar
Take pride in your work. Improving processes daily is the Moonpig Motto®.
🧠 Keep it Simple
Avoid clutter. Focus on what matters and put things in motion—done, not, perfect.
Think Team United front. Your superheroes wear teamwork badges.
Equality, Diversity and Inclusivity (EDI) ≠ Flair Words
At Moonpig, we’re serious about inclusion—because a suite of quirks is exactly what helps teams thrive. We aim to be an empathetic, welcoming home for neurodiversity, genders, working parents, and as many other industries as we can.
We dodge the traditional corridors. Instead:
- Celebrate and support our LGBTQ+, Gender Balance, Neurodiversity, and Race & Culture groups—run by our brilliant employees.
- Offer EDIA to support we adapt—drugs to healthcare and working styles.
Because by including everyone’s unique stories, we create genuine innovation that takes root and blooms: a network of human connections for every potential idea, every-click plan.
💬 Tell us what works for you:
- Use your preferred name and share pronouns.
- Need adjustments during the process? Speak up!
Ready to Raise the Bar and grow with us?
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