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Shift Manager
About the Role
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Responsibilities
Maximise Profit
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver all agreed actions set by your line manager.
Engage, Develop & Retain Great People
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share knowledge to upskill the team.
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Doing The Right Processes And Doing Them Right
- Complete actions from your line manager after daily floor walks, focusing on what the customer sees.
- Exhibit a positive approach to service, both in-store and at the doorstep, aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Implement One Best Way processes to provide the best digital service.
Leadership Principles
Your leadership approach should embody:
- Love your customers by being approachable.
- Look after your team by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required Skills & Experience
- Proven experience in a retail management or supervisory role.
- Effective communication with colleagues to deliver store tasks first time, every time.
- Ability to plan and organise shifts while using the entire team’s potential.
- Provides balanced feedback to improve colleague performance.
- Sets a strong shift pace by being hands-on and ensuring a great store experience.
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Benefits
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days of holiday (including Bank Holidays).
- Christmas vouchers that increase with length of service.
- Refer a Friend scheme.
- Christmas savings schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive working environment.
Apply now to join the team and start your Iceland story!
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