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Position: Shift Manager
Location: Hams Hall, Coalshill
Shift patterns: Monday-Friday, Day time hours (08:00-16:00). Occasional weekend and evening working required
Contract Type: Permanent (Full-Time)
Join DHL as a Shift Manager and play a key role in delivering exceptional service for our customer, Selfridges, at our dynamic Hams Hall operation. We're looking for a driven, people-focused leader who can inspire teams, maintain high operational standards, and keep our fast-paced warehouse running smoothly. If you thrive in a collaborative environment and enjoy leading from the front, this is an exciting opportunity to make a real impact within the UK's largest logistics company!
✅What You'll Do
- Managing a team of up to 3 First Line Managers
- Manage operational performance on shift to achieve agreed Key Performance Indicators (KPI's) on productivity, quality, and cost
- Complete all team performance reviews and 1-2-1's for direct reports, accurately and within timeframe
- Working within budget to deliver customer requirements
- Develop strong management capability through effective performance management, coaching, mentoring, and development of teams and individuals
- Building and maintaining effective working relationships with colleagues, stakeholders, and the customer
- Take a continual improvement approach to operations
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✅This Role Would Suit People Who
- Previous warehouse management experience at First Line Manager/Shift Manager/Supervisor level is essential
- Experience of working within a Retail supply chain environment
- Excellent communication skills - Verbal and written
- Demonstrable record of delivering against targets for own area of responsibility
- Budget and cost management knowledge
- Customer-focused mindset, with the ability to influence decision making and share information with the direct customer and stakeholders
- Analytical skills - Running reports, sharing data
- Strong IT skills
✅Why Join Us?
- Free parking and on-site canteen
- 33 days annual leave with the option to buy additional days
- Discretionary bonus based on performance
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes, and free mortgage advice
- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
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✅Who We Are
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare, and more.
✅Building an Inclusive Workplace
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing the 20th July. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications, the application period may close ahead of the provisional interview date. To ensure your application is considered, we recommend submitting it as early as possible.
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