Pharmacy2U | Certified B Corp
Shift Manager (Afternoon Shift)
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Role: Shift Manager (PM Shift)
Location: Bardon, LE67 1GQ
Salary: £40,000 - £45,000 per annum plus extensive benefits
Contract Type: Permanent
Employment Type: Full-time
Working Hours: Monday to Friday, 13:30 to 22:00 (plus availability to cover weekend and other shifts when required)
About the Organisation
Join the nation’s largest online pharmacy, ensuring excellence for all our patients. With 25 years’ experience, we assist over 1.8 million patients in England in managing NHS prescriptions and delivery.
We are certified as a Great Place to Work, prioritising colleague experience, and as a B Corp, we adhere to high standards of social and environmental responsibility. Our people are paramount to our success as we work to achieve our vision—becoming a world-leading, patient-centric digital healthcare provider. We are committed to fostering a positive, open, and honest working environment for everyone.
Why you’ll love working with us
We believe great people deserve great support. An extensive benefits package supports your health, finances, career, and life outside work.
Financial Security & Rewards
- Competitive contributory pension scheme
- Occupational sick pay
- Long-service awards & refer-a-friend bonuses
- Coverage of professional registration fees (GPhC, NMC, CIPD, etc.)
- Cycle to Work and Green Car schemes (subject to eligibility)
Family-Friendly
- Enhanced maternity and paternity pay
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Health & Wellbeing
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in-house mental health support
- Discounted gym memberships via Blue Light Card and benefits schemes
- Regular health and wellbeing initiatives
Career Growth
- Strong commitment to Continuing Professional Development (CPD), training, and professional development
Time Off & Flexibility
- 25 days’ annual leave (increasing with service)
- Buy and sell holiday scheme
Everyday Perks & Exclusive Discounts
- Blue Light Card and employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
Culture & Community
- Regular social events throughout the year
Responsibilities
As a Shift Manager for the PM shift, you will:
- Lead safe, efficient, and high-performing operations
- Coach and develop supervisors while managing a team of 60+ colleagues
- Drive productivity, quality service, and high standards
Key Duties:
- Manage costs and ensure efficient, accurate operations while delivering excellent customer/patient service
- Plan and execute labour requirements based on forecasted volumes, utilising agency staff when essential
- Drive continuous improvement within the facility
- Provide training, development, and performance reviews for your team
- Engage your team through daily briefings and debriefings, ensuring performance and welfare
- Monitor and report KPIs, SLAs, and performance metrics
- Report all near-misses, accidents, and incidents in compliance with HSE and company policies
- Adhere to all legal, ethical, professional, and company requirements
- Work effectively in a high-volume environment
- Collaborate with key teams (Customer Service, Purchasing, Clinical & Pharmacists)
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Requirements
We are looking for an experienced professional with:
- Experience in managing large teams (50+) in distribution, e-commerce, or high-volume operations
- Hands-on leadership—visible and actively involved in operational process
- Strong focus on health, safety, and compliance (HSE awareness)
- Process-driven mindset with experience in automation and continuous improvement
- Results-oriented with the ability to meet KPIs and operational targets
- Self-starter with excellent prioritisation and problem-solving skills
- Commitment to developing, coaching, and engaging team members
- Flexible and adaptable, with availability to cover weekend or alternative shifts when required
Success for our applicants requires:
- The right to live and work in the UK
- Willingness to undergo a DBS check
- Interest in applying directly or via recruitment agencies (unsolicited unsupported agency applications will not be reconsidered)
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