The Sofa Delivery Company (part of the DFS Group)
Shift Manager
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Shift Manager
Your New Role: Shift Manager at The Sofa Delivery Company
About The Sofa Delivery Company
At The Sofa Delivery Company, we believe a sofa is one of the most meaningful purchases someone can make. That’s why our mission is to offer the best two-person delivery service—creating exceptional experiences for our customers. As part of the DFS group, we deliver for our sister brands, DFS and Sofology.
Our colleagues receive the necessary tools, training, and support to make every delivery memorable. We recognize and reward those who go above and beyond for our customers and each other. Whether you’re in the warehouse, on the road, or in a customer’s home, you’ll be part of delivering moments that matter.
The Highlights
Here’s what we offer:
Competitive Compensation
- €36,008 per annum (~£17.59/hour)
- Annual bonus of up to £2,000, paid quarterly
Work-Life Balance
- 4-on, 4-off shift pattern (7am–7pm), ensuring time to recharge
Additional Perks
- Generous discounts: 30% off DFS and Sofology products for you, plus 15% for friends and family
- Wellbeing support: Access to retailer discounts, free on-site physio sessions, and health services
- Career growth: Training, tools, and support to help you advance
- Enhanced leave: Maternity, paternity, adoption leave, and more
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What You’ll Be Doing
Your role involves ensuring smooth operations, high performance, and exceptional customer service. Key responsibilities include:
- Supporting the Warehouse and Driving teams while maintaining compliance and service standards
- Recruiting, onboarding, and training new colleagues to create seamless customer experiences
- Overseeing daily operations of the Customer Delivery Centre (CDC)
- Ensuring every delivery is completed safely, efficiently, and to a high standard
- Assisting the Customer Delivery Manager in building strong customer relationships
- Leading, coaching, and developing your team for top performance
- Managing vehicle, trailer, and driver compliance regulations
- Maintaining health, safety, and housekeeping standards
- Supporting recruitment and onboarding of new team members
This Role Is For You If…
You’d thrive in this position if you:
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- Are passionate about customer service and operational excellence
- Take pride in leading teams and driving high performance
- Excel in a fast-paced, hands-on environment
- Have experience in budget management
- Are a problem-solver who enjoys challenges
- Have team management, planning, and compliance experience
- Love being part of a supportive, fun, and inclusive team
Our Commitment to Diversity & Inclusion
We’re committed to a welcoming, equitable, and inclusive workplace where every colleague feels valued. We celebrate diverse perspectives, champion inclusion, and support each other through initiatives such as:
- Partnering with Doncaster Pride and introducing the Hidden Disabilities Sunflower
- Collaborating with Carers UK
- Developing leaders through Diversity in Retail programmes
We’re an equal opportunities employer, actively working to build a workplace that reflects the communities we serve. Your experience may not exactly match our specifications—we’d still love to hear from you!
Apply now to join our team.
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