Whistl UK Ltd
Shift Manager
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Has anyone ever told you that you’re outstanding at what you do? Are you an organised people-person who can lead from the front?
Check out the role overview below. If you are confident you have got the right skills and experience, apply today.
We’re looking for a proactive Shift Manager to join our team in Lutterworth, working with internationally recognised, market-leading brands. In this role, you’ll develop your leadership skills, build confidence, and drive success in a fast-paced environment.
If you have experience as a shift manager, shift supervisor, or in a similar operational leadership role, we would like to hear from you.
About the Role
As a Shift Manager, you’ll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers.
Key Responsibilities
Process and Cost & Resource Management
- Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.
- Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.
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Leadership & Staff Management
- Communicate effectively with teams, providing clear updates on performance and objectives.
- Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.
- Deputise for the Operations Manager when needed.
Customer Focus
- Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution.
Health & Safety Compliance
- Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.
Consumables & Asset Control
- Manage and report on consumables, ensuring optimal usage and availability.
Benefits
- Annual leave enhanced with long service.
- Company Pension
- Long service rewards: both financial and leave-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you'd expect from a market leader.
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Requirements
- Strong verbal & written communication skills, adaptable to different audiences
- Experience in a similar operational environment, including managing a team.
- Decision-making & problem-solving abilities
- Skilled in team motivation, task prioritisation, and organisation
- Ability to analyse KPIs, report insights, and suggest improvements
- Knowledge of risk assessments & health & safety protocols
- Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring
- Flexible approach, with willingness to work across shifts and multiple locations when required
Additional Information
- Shift 13:00hrs - 22:00hrs any 5 over 7 days
If you’re ready to take the next step in your career and make a real impact, apply for this Shift Manager role today.
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