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Welcome to Iceland – Shift Manager (Retail Assistant with £2/Hour Supplement)
About the Role
As one of the Best Big Companies to Work For, we pride ourselves on loving our customers and caring for our teams. Success comes from our people, and we’re looking for a committed and passionate Shift Manager to help shape our growing business.
You’ll support senior management in delivering outstanding results while driving sales growth, team development, and operational excellence. As a Shift Manager, you’ll start in a Retail Assistant role and earn a £2/hour supplement for every hour you manage the store, offering a fantastic opportunity for focused career growth.
Key Responsibilities
Maximise Profit
- Ensure maximum shopper availability by fostering an environment where customers can effortlessly access what they need.
- Drive sales through the "sell a £1 & save a £1" philosophy, balancing revenue and value for shoppers.
- Execute all against goals agreed with your line manager, ensuring store performance targets are met.
Engage, Develop & Retain Great People
- Actively partner with your Talking Shop Rep to gather and communicate staff feedback.
- Champion team engagement to create a supportive, inclusive environment where everyone prospers.
- Quantity time leading through visible knowledge-sharing, enabling colleagues to develop with hands-on support.
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Doing The Right Processes, Right
- Action floor-walk observations on the back of daily reviews, focusing on visibility and shopper journey improvements.
- Model exceptional service, both in-store and delivery/keeping Iceland known as the best place to shop and work.
- Strict adherence to all cash handling, security, and One Best Way (OBW) guidelines.
- Drive a seamless digital service experience by implementing processes that enhance efficiency and shopper satisfaction.
Leadership in Action
Our leadership principles should inspire every action you take, encouraging the team to deliver their best—and in turn, give customers their best:
- Love customers. Be approachable, inclusive, and shopper-focused.
- Look after our people. Show respect, and your presence should be frequent and visible.
- Work together. Foster enthusiasm and collaboration across all team members.
- Hate waste. Identify and act on inefficiencies, always aiming for continuous improvement.
- Care about the business and our people. Embrace consideration, accountability, and resources where needed.
Required Skills & Experience
- Proven retail management or supervisory experience—you bring clarity, proactive solutions, and inspire confidence.
- Exceptional communication skills; clarity and professionalism matter when leading teams.
- Skills in planning & organising shifts to assign tasks, manage workloads, and mitigate bottlenecks.
- Balanced feedback—adjust resources to improve performance and tactical approach while maintaining team motivation.
- Hands-on attitude; leading not just remotely but as a visible and active store leader to drive results on the floor.
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What We Offer
- 15%discount in all Iceland and The Food Warehouse stores.
- 28 days annual leave (including Bank Holidays).
- Christmas vouchers—growing with length of service.
- Refer a Friend scheme—boost your rewards by recommending a colleague.
- Christmas saving schemes and long service awards for your loyalty.
- Healthcare plan option for enhanced employee welfare.
- Grocery Aid: free, confidential financial, emotional, and practical support.
- Clear career pathways—loads of development opportunities with room to progress.
- Supportive, inclusive work culture—a space that brings your best self to work.
Apply now and take the first step in shaping the Iceland story. Let’s make work meaningful and sales magic together!
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