Oak Furnitureland
Shift Manager - Newport
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Shift Manager
We at Oak Furnitureland are going through an exciting transformation across our business, ensuring we remain innovative, competitive, and consistently delivering exceptional services and products to our customers. To do this, we need to hire and retain great talent like you.
The Shift Manager is responsible for ensuring the effective working of their team over the course of a shift, guaranteeing achievement of KPIs, while making sure all Health & Safety and compliance measures are met and the depot operates at maximum capacity.
As a Shift Manager, you will:
- Continuously review ways of working, identify improvements, and implement them within the team.
- Be responsible for delegating tasks to your staff and setting targets/goals to keep the team on track.
- Review performance to ensure growth.
This role operates Monday–Friday (40 hours per week), covering a PM Shift from 1:30pm till 10pm.
Core Responsibilities
- Manage any failures during the day and ensure deliveries meet customer bookings.
- Plan, manage, and induct resourcing (including 3rd-party agency workers) in line with volume and budgeted costs.
- Address customer complaints swiftly to prevent negative impact on the OFL brand via social media/Trust Pilot reviews.
- Ensure vehicles comply with DVSA guidelines, Working Time Directives, tacho downloads, servicing, and tyre checks.
- Confirm that vehicle, driver, and load documentation is available and legally compliant for all journeys.
- Conduct 5 vehicle checks per week with drivers to ensure adherence to policy.
- Supervise driver regulatory compliance:
- EU/domestic drivers’ hours rules.
- Working Time Directive adherence.
- Compliance with driver licensing.
- Compliance with Driver Certificate of Professional Competence (CPC) training as applicable.
- Oversee vehicle regulatory compliance in accordance with the DVSA ‘Guide to Maintaining Roadworthiness’.
- Investigate and report any vehicle/transport-related incidents promptly.
- Provide daily briefings/debriefings for team members, offering information, advice, and guidance.
- Monitor and report on daily operational supply chain performance.
- Develop and motivate teams to achieve KPIs, fostering a ‘can-do’ depot culture.
- Conduct appraisals for direct reports, identifying development opportunities.
- Assess training needs for transport/warehouse operatives to ensure regulatory compliance and ongoing professional development.
- Maintain all documentation related to training and appraisals for colleagues.
- Participate in investigation meetings where needed, collaborating closely with HR.
- State adheres to internal and external audit procedures for transport/warehouse operations, covering environmental impact, health, safety, wellbeing, and compliance.
- Identify and implement process and practice improvements.
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Skills and Experience
- Demonstrated leadership—able to act as authentic, influential, and credible with exceptional interpersonal skills, enabling effectiveness in fast-paced, challenging environments across teams.
- Strong ability to collaborate and align multiple functions toward joint goals with a one-team mindset.
- Excellent time management skills, prioritising workloads efficiently.
- A diplomatic nature, resolving issues professionally and efficiently.
- Outstanding problem-solving mentality, capable of swiftly identifying alternative solutions.
- Proven experience managing teams in operations environments, ideally within furniture or logistics industries; two-person delivery operations experience is advantageous.
- Ability to develop, motivate, and train teams confidently to achieve KPIs.
- Fundamental knowledge of transport legislation.
- Fluent use of FLT counterbalance.
- A solid understanding of Health & Safety compliance in warehouse/transport settings.
Benefits
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- Exclusive Employee Discounts – Unbeatable savings on all Oak Furnitureland products post-probation.
- Generous Holiday Allowance – 20 days per year, including Bank Holidays.
- Birthday/One-Day Off – Celebrate your birthday or a significant personal occasion with an extra day.
- Flexible Hybrid Working – Balance office and home life seamlessly.
- My Rewards: Discounts from dining out to groceries, entertainment, and holidays.
- Competitive Pension Scheme – 4% employee contribution, matched by the company.
- Comprehensive Life Assurance – Free coverage of up to twice your annual salary until age 65.
- Continued Development – Upskill, train, and advance your career within the company.
- Employee Assistance Programme – Access professional counselling via phone or person.
- Free On-Site Parking – Completely convenient and hassle-free.
About Oak Furnitureland
Oak Furnitureland was founded in 2006 on the ethos of providing high-quality hardwood furniture at affordable prices, particularly recognised for our well-crafted cabinetry.
Today, Oak retains our commitment to quality building and hard-wearing furniture while expanding styles and categories to suit every home. We empower our colleagues to feel valued, connected, and supported so they can thrive, contribute, and grow our business.
Our organisational purpose is "helping people make their house a real home", rooted in our shared values:
We are adaptable We are experts We are authentic We are one team We put customers first
Inclusivity is central to our ethos, fostering an environment where colleagues from minority and underrepresented groups can feel seen, respected, and supported.
Equal Opportunities Employer – We provide every colleague with equal access to development, progression, and growth. Adjustments are available during recruitment if needed.
Note: Offers are contingent on satisfactory workplace references and DBS notification.
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