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Company Description
Domino’s is a purpose-driven, global pizza brand built on the dedication of team members who are committed to delivering great food and service. Founded in 1960 with a single store in Ypsilanti, Michigan, the company has grown to more than 21,700 stores across over 90 markets worldwide. Most Domino’s locations are operated by independent franchise owners, creating strong local connections and opportunities for growth. The brand is known for innovations in pizza and delivery that elevate convenience, quality, and customer experience, while maintaining a focus on safety and community involvement. Domino’s offers a wide range of career paths and is committed to helping team members develop, advance, and reach their goals.
Role Description
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The Shift Manager is a part-time, on-site role based at a Domino’s store in Basildon. This role oversees day-to-day store operations during assigned shifts, ensuring high standards of food quality, safety, cleanliness, and customer service.
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Responsibilities
- Coordinating team members
- Organizing task assignments
- Monitoring order flow to maintain efficient service and on-time delivery
- Supporting staff training
- Assisting with handling customer inquiries or concerns
- Helping manage cash handling and basic inventory checks
- Contributing to meeting performance targets
- Reinforcing company policies
- Fostering a positive, inclusive team environment
Qualifications
- Ability to lead and motivate a diverse team, delegate tasks effectively, and support performance during busy shifts.
- Strong customer service skills, including clear communication, problem-solving, and a friendly, professional approach.
- Basic organizational and time-management skills to oversee multiple orders, staff schedules, and shift priorities.
- Comfort with using point-of-sale systems and following operational procedures for cash handling and record keeping.
- Commitment to food safety, hygiene standards, and adherence to company policies and health regulations.
- Previous experience in retail, hospitality, or food service, and in a supervisory or key-holder role, is an advantage.
- Availability to work evenings, weekends, and holidays as needed, and reliable transportation to the Basildon location.
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