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Shift Manager
Shift Manager – Join Our Growing Retail Team
About the Role
As one of the Best Big Companies to Work For, we pride ourselves on our dedication to customers and our people. We know success starts with your commitment, passion, and teamwork—and we’re looking for a committed and passionate Shift Manager to join our expanding business.
We recruit as a Retail Assistant, with the option to shift-manage and earn an additional £2 hourly supplement.
Key Responsibilities
Maximise Profit
- Prioritise customer availability with an intent to sell £1 while saving £1—boosting sales.
- Follow and execute all strategies agreed upon in collaboration with your line manager.
Engage, Develop & Retain Great People
- Actively support the Talking Shop Rep in store discussions.
- Foster team engagement and create an inclusive culture where everyone performs their best.
- Proactively improve your own skills and share knowledge to help upskill the team.
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Doing The Right Processes – Right First Time
- Tackle daily floor walk actions to drive store performance improvements.
- Maintain a customer-focused service approach—in-store and beyond the doors.
- Adhere strictly to cash handling and security policies.
- Uphold the highest standards of digital service by enforcing "One Best Way" processes.
Leadership
Be the heartbeat of your team—get the best from them to ensure our customers get the best:
- Love your customers: Be approachable and warm.
- Look after your team: Be respectful and supportive.
- Work together: Inject energy into the team effort.
- Hate waste: Act quickly to eliminate inefficiencies.
- Care for business and people: Make every decision considerate and balanced.
Required Skills & Experience
✔ Proven retail management or supervisory background—proven ability to lead successfully. ✔ Confident and effective communicator with the entire team—ensuring tasks are completed flawlessly every time. ✔ Strong planner with exceptional shift organisation skills—maximise team contributions. ✔ Balanced feedback provider—help shape colleague performance thoughtfully. ✔ Driven leader—hands-on, high energy with a plan to set the pace and deliver store excellence.
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What We Offer
- 15% discount across all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers (increasing in value with length of service).
- Refer a Friend scheme with rewards.
- Christmas savings schemes + long-service awards.
- Healthcare plan via an affordable (or optional free) scheme.
- Grocery Aid—free, confidential support for financial, emotional, or practical challenges.
- Clear career progression with development opportunities.
- A supportive and inclusive workplace.
Launch your Iceland story—apply now to join our award-winning team.
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Jessica, London
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