Network Rail
Shift Station Supervisor - London Bridge Station - 12 month Secondment opportunity
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Who We Are
Join the Southern Region—where your work truly matters
Covering Wessex, Sussex, and Kent, the Southern Region is one of the busiest and most dynamic parts of the railway. Our teams maintain some of the UK’s most vital passenger and freight routes, ensuring millions of journeys run smoothly. As we progress into a new chapter with National Leadership, this is an exciting chance to innovate, collaborate, and drive the future of rail—from major modernisation programmes to boosting operational performance and safety across complex networks. The Southern Region offers a fast-paced, rewarding environment to build your career while making a meaningful impact.
Shift Station Supervisor – Lead the Team That Keeps Britain Moving
Location: London Bridge Station Contract: Full-Time Salary: £32,432 + Location Allowance (12-month secondment opportunity available)
About The Role
Take Charge and Deliver Excellence
As a Shift Station Supervisor, you’ll lead the station team by ensuring outstanding customer service, safety compliance, and high operational standards. This hands-on leadership role requires managing operations daily—shaping a secure, efficient, and welcoming environment for all passengers.
What You’ll Do
Core Responsibilities
- Supervise station teams (including agency staff) to uphold safety protocols and deliver exceptional customer service.
- Direct and monitor daily operations, ensuring copyright procedural checks and handling non-compliance issues.
- Collaborate with station users to prevent accidents and investigate incidents when they occur.
- Lead emergency responses, coordinating with internal and external stakeholders (e.g., British Transport Police).
- Improve service standards through feedback and performance monitoring, supporting Shift Station Managers.
- Conduct daily briefings, assign duties, and manage resources—including arranging short-notice cover.
- Conduct routine station checks, address hazards proactively, and log all incidents.
- Enforce emergency procedures and ensure team adherence to safety measures.
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Your Experience And Skills
Essential Requirements
- Excellent verbal and written communication—complemented by assertive crisis handling.
- Proven customer service experience in a role requiring interpersonal engagement.
- Educational attainment at GCSE (or equivalent) level in Maths and English.
- Experience managing confrontational situations and operating under pressure.
- Health, Safety, and Environmental awareness—including willingness to complete Station Incident Officer Training upon appointment.
- Ability to contribute to CTC clearance eligibility.
Desirable Attributes
- Previous experience supervising staff in operational roles.
- IOSH or NEBOSH qualification in workplace safety.
- Proficiency in an additional language (e.g., for multilingual passenger environments).
Important Information
This 24/7 shift-based role requires: ✅ CTC clearance. ✅ Drug and alcohol testing. ✅ British Polymer Security Standard (BPSS) pre-employment checks.
Perks That Pack a Punch
Our benefits package is designed to support your well-being and professional growth:
- Generous leave: 28 days + statutory days (flexible purchase/sell options).
- Pension scheme: Defined benefit and voluntary contributions.
- Cost-effective travel: 75% subsidy on rail/underground season tickets; up to 75% off leisure travel.
- Work-life balance: Flexible/hybrid working options.
- Volunteer leave and carer’s leave to support social commitment.
- Holistic support: Healthcare scheme, GymPass discount, cycle-to-work scheme.
- Parental/paternity policies: Generous leave provisions for maternity, paternity, and adoption.
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About D&I & Inclusivity
We champion diversity as a driver for innovation. We welcome applicants from all backgrounds—no bias toward uniforms or protocols—just professional talent and genuine motivation.
Your Application Process
- History Statement: Provide your three-year employment history.
- Uploads: Submit your CV for review.
Accessibility & Adjustments
As a Disability Confident Leader, we strive to accommodate applicants. Additional support is available through Evenbreak’s Career Hive. To request adjustments, please note them in your application.
About Our Commitment to Safety
Safety is the cornerstone of Network Rail. ⚠️ As part of this role, you’ll confirm your personal dedication to safety in your application. 🚨 Drugs and alcohol policy: Mandatory pre-employment tests. Any positive result will be recorded in the Sentinel database, leading to a five-year suspension from future railway safety-critical or PTS-certified roles.
Ready to Lead?
Lead with confidence in a fast-moving, high-stakes environment. Join a passionate team championing safety, leadership, and extraordinary service—where your impact spans the entire railway.
Apply now and take a key role in Britain’s busiest station!
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