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Shift Supervisor
Shift Supervisor – Join the Starbucks & Cobra Coffee Family
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do.
We’re Cobra Coffee, a proud Starbucks UK franchised partner, and we’re looking for dynamic individuals to join our team as Shift Supervisors. In this role, you’ll lead shifts, collaborate with baristas, and deliver the Starbucks Experience—ensuring high-quality service, craft beverages, and unforgettable customer interactions. We prioritise work-life balance, investing in your growth with opportunities to advance your career while being part of a supportive, lively environment.
What We Offer
Employee Benefits
- 28 days holiday per year (including Bank Holidays)
- Unlimited access to brewed coffee & English breakfast tea while on shift
- Affordable food & drink on site:
- 10%–30% discounts on hand-crafted beverages and food items during shifts (capped at £1.50 per shift on selected products)
- 30% discount on bottled beverages and impulse items during shifts
- Year-round discounts outside work:
- 30% off all food, beverages, merchandise, and gifts (when not on shift)
- 30% green apron discount across participating Starbucks stores
- Exclusive third-party discounts, including 20% off food at Southern Co-op stores
- Comprehensive benefits:
- Life insurance cover
- Professional training, including Coffee Knowledge Certification and access to Starbucks Global Academy (online learning platform)
- Internal promotion opportunities—we actively mentor colleagues for career progression
Responsibilities
As a Shift Supervisor, your impact will keep our baristas engaged, our customers thrilled, and our store thriving.
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Daily Tasks:
- Lead shifts with confidence, ensuring exceptional customer service, high sales standards, and a Starbucks Experience.
- Coach and mentor your team, nurturing skill development and creating a positive environment so everyone can thrive.
- Drive store profitability by setting priorities, managing resources, and adapting operations in a fast-paced retail setting.
- Promote consistency by ensuring operational policies (including cash handling, safety, and quality standards) are upheld.
- Process and retrieve orders at Starbucks Express efficiently while managing team engagement and customer feedback.
- Promote Starbucks as a preferred brand, building loyalty and fostering positive word-of-mouth referrals.
- Ensure safety, hygiene, and product standards are met for all beverages and applications.
Store Dynamics:
Working in a fast-paced environment means no two days are the same—but every shift offers rewarding challenges:
- Collaborate with the Store Manager to deliver outstanding service and maximise store performance.
- Delegate tasks and resource efficiently, creating a seamless workflow for team members.
- Conflict resolution and problem-solving: Addressing in-the-moment challenges to maintain customer satisfaction.
- Training and mentoring: Sharing industry best practices and guiding new team members.
- Efficient store operations: Overseeing opening/closing duties and maintaining operational efficiency.
Hours & Culture:
Working hours include early mornings, evenings, weekdays, weekends, and bank holidays, providing opportunities for flexible scheduling. Our team is diverse, and here you’ll belong as part of a vibrant difference-maker community.
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Requirements
Essential Skills & Experience:
- Proven supervisory or team-leading experience in customer-facing roles, including coaching and problem-solving.
- Strong operational skills in retail or hospitality—ideal candidates will have successfully managed schedules, driven sales, and improved metrics.
- Ability to work independently and make decisions under pressure in a fast-paced, dynamic store.
- Comfort with Key Performance Indicator (KPI) targeted environments, where attendees consist of diverse customer profiles ranging from frequent retailers to niche specialist clients.
Nice to Have:
- Existing knowledge of the Starbucks system or our products will be advantageous.
- A teachable attitude and ability to adapt quickly to new team members and regional/cultural storytelling.
Why we choose you:
No formal qualifications are required, but you should be someone who:
- Connects on a person-to-person level with our expert team and valued customers.
- Enjoys working in a fast-paced environment where active listening, empathy, and resilience are essential.
- Wants to innovate while maintaining professionalism and integrity.
About Cobra Coffee
As a Starbucks® Coffee Company (UK) franchise partner, we’re grounded in brew culture and player ethics. Join the Cobras at Starbucks—where learning and growth empower you to finally be seen and heard—not just at work, but in our community too.
Join us
Ready to lead exciting shifts, grow alongside motivated people, and be rewarded the way you deserve? Respond online, with your application "Cobra Coffee" in the subject line.
Ready to brew your next role? Apply now!
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