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Shift Supervisor
London, £33,000 per annum + Potential Overtime
About Zapp:
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Job Purpose:
Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and, therefore, are one of the key drivers of Zapp’s continued growth. To be successful in this role, you will need to have a passion for motivating people, strong communication skills and a determination to achieve great results and create an exceptional customer experience.
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Main Accountabilities and Responsibilities:
Supervise your assigned Zapp Store during your shift, including motivating, guiding and leading your store team Ensure customer orders are correctly prepared whilst being acutely aware of the SLAs and KPIs the store operates Owning stock management - from inbounding and putaway to cycle counting Provide end of shift reports to the next incoming Shift Manager Check staff resourcing ahead of time and resolve any issues. Ensure correct attendance management procedures are followed when issues arise Practising Health & Safety as a maximal priority Manage and report on performance during the shift - including escalation of issues Liaise with the Store Operations Manager regularly to discuss performance improvements
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Skills, Experience and Attributes:
Previous experience managing front line operations teams whilst meeting demanding performance standards Experience in the Food, Retail, Hospitality or Warehouse environments (or similar live operational environments). Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success The ability to confidently and independently lead shifts Strong problem-solving and organisational skills Flexibility to be available for morning, daytime and night-time shifts
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