Shift Supervisor Apprentice

Supervisor at Starbucks McArthur Glen

You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Do you have a passion for coffee? Want to work for a business where you will be welcomed, challenged, and inspired? Then ‘Here you belong’. We’ve got an exciting opportunity for you to join our Starbucks team in McArthur Glen, as a Supervisor!

This role is for up to 30 contracted hours per week and does have the possible opportunity for additional hours during seasonal periods. Shift Supervisors run shifts, lead the store team, and make decisions that impact store operations. This role is a great way to develop leadership skills and expand your responsibility. They also help create great experiences for Baristas and customers alike.

You will not only be joining the Starbucks family but the Soul Foods family. Soul Foods Group of Companies is a family-owned business, established in the UK but now with an established portfolio in Canada, comprising of four global brands, KFC, Starbucks, Burger King (in Canada) and Taco Bell, totalling over 400 Restaurants.

Our Mission is, ‘To make a difference to people’s lives, their opportunities and their communities through great tasting food and coffee’.

What will you do?

• Grow the business with your team by being a role model
• Nurture your teams like our beans by working closely with them
• Serving and delivering perfect products, excellent results, and world class customer service

What do you need?

• Friendly, flexible, and reliable with a drive to want to become a future leader
• Passion and natural energy
• Good communication and strong teamwork skills
• Proof of right to work in the UK - we are not able to consider candidates that require sponsorship or skilled worker visas

What we give to you?

• Joining an established, successful, and growing franchise
• A competitive hourly rate of £12.80
• Up to 28 holidays days
• Flexibility
• Training & Development including Apprenticeships at every level!
• Partner markout (free bag of coffee every week)
• Free beverages on breaks during shift and 50% off food
• 30% off all products when off shift
• Career opportunities across multiple existing high-profile brands with more to come!

Soul Foods Group are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.

Location

Unit 101 Designer Outlet
York
YO19 4TA

About the Apprenticeship

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course contents

• Contribute to and monitor operational procedures, working practices and team performance and make recommendations for business improvements
• Operate within budget, exercising strict resource control and minimising wastage, using appropriate techniques to manage and control costs
• Supervise the delivery of a quality service that supports the department in achieving overall business objectives
• Monitor the team to ensure they follow processes and procedures in line with business / brand standards at all times
• Identify and isolate matters of concern, establish the cause and intervene accordingly to minimise disruption to the service and risk to people
• Use available technology effectively in all work activities and performance
• Plan, resource and organise the team to meet expected levels of customer demand within business constraints
• Set realistic but challenging objectives with the team and work continuously to accomplish the best results
• Demonstrate effective methods of communication that achieve the desired results, taking action to correct poor communication within the team
• Actively support team members to maximise potential in their role and identify opportunities for development
• Coordinate the team to deliver to customers according to their needs in line with business / brand standards, enhancing their experience where appropriate
• Implement sales and marketing strategies in own area, ensuring team are fully supported to deliver them. Make suggestions for future sales and marketing activities within area of responsibility
• Use leadership styles and supervisory management skills appropriate to the business and situation
• Ensure team members are aware of and follow policy relating to diversity
• Ensure menus and promotional materials are up to date and presented accurately to the customer by the team in line with business / brand standards and customer needs. Brief team on menu items and ensure customers are provided with helpful information and recommendations on food and beverages
• Prepare food and beverage service areas in good time ensuring all resources are available and ready for use; ensure team provide efficient, accurate and effective service in line with service style meeting customer needs and business / brand standards.
• Coordinate an effective bar service, ensuring licensing laws are adhered to at all times, customer issues are dealt with and potential conflict minimised
• Maintain and monitor the cellar and beverage storage and cellar/wine dispense
• Coordinate team and allocate tasks on a daily basis to ensure positive presentation and image of the business within allocated timescales ensuring business / brand standards are maintained
• Monitor standards of cleanliness and identify maintenance, repairs and refurbishment requirements, communicating them to the relevant person
• Maintain information on expected customer requirements including local services and travel options.
• Efficiently source information not readily available when needed, regularly review sources and develop effective networks
• Maintain a secure system for the storage of customers’ luggage and other personal items
• Coordinate the porter service and parking / valet and transport services offered by the business
• Coordinate efficient check-in, check-out and the reservation procedures if applicable in own role
• Motivate the team to present a professional image at all times as the first point of call for most customers
• Coordinate customer requirements, providing accurate information and maintaining customer confidentiality at all times
• Support event planning and coordinate events in line with customer requirements, communicating appropriately with a variety of organisations such as suppliers and exhibitors
• Act as the main point of contact for customers during the event to ensure their requirements are met according to the event agreement
• Maintain a record of expenses and adhere to the budget set by the customer
• Coordinate operations to ensure equipment and display areas are stocked and presentable
• Open, monitor and close the outlet following business procedures
• Maintain the brand and business standard at all times, identifying possible areas for improvement