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About Zapp
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Position: Shift Supervisor
Zapp is seeking a highly motivated and experienced Shift Supervisor to join our dynamic fulfilment centre team. In this role, you are responsible for the overall performance of a Zapp fulfilment centre during your shift, supervise a team of associates to follow efficient processes to optimise customer order fulfilment, reduce stock waste and loss, safeguard assets, and cultivate strong teamwork.
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Key Responsibilities:
- Lead and motivate the fulfilment centre team during shifts.
- Ensure accurate and timely preparation of customer orders, while monitoring KPIs.
- Oversee efficient stock management, including receiving, storage, and inventory checks.
- Provide detailed shift reports to the incoming supervisor.
- Proactively manage staff resources and resolve any issues.
- Enforce attendance procedures when necessary.
- Prioritise and maintain Health & Safety standards.
- Monitor and report shift performance, escalating issues as needed.
- Regularly communicate with the Fulfilment Centre Manager to discuss improvements.
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Qualifications:
- Proven experience managing front-line operations teams and achieving demanding performance goals.
- Background in Food, Retail, Hospitality, Warehouse, or similar fast-paced operational environments.
- Demonstrated strong leadership skills with the ability to motivate and inspire teams.
- Ability to confidently and independently lead shifts.
- Excellent problem-solving and organisational skills.
- Flexibility to work morning, daytime, and night shifts.
Working Arrangement:
5 days at the designated fulfilment centre.
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