GOALS
Shift Supervisor
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Shift Supervisor - Goals (18+ only due to licensing)
We are Goals, the premier five-a-side football centre operator in the UK, offering state-of-the-art facilities throughout the country. Our mission is to exceed customer expectations with exceptional service and quality facilities.
We seek individuals who are passionate about delivering on these promises and thrive in fast-paced, fun sporting environments. As a growing company, we offer exciting opportunities for those who can match their ambition with the right skills.
This role is primarily a Team Member position, with additional Shift Supervisor responsibilities undertaken when management cover is required.
Overview
The post holder will fulfil Team Member duties as their core role, supporting the day-to-day operation of the Club across reception and bar functions. Special circumstances may require temporary supervision duties, including:
- Managing operations in the absence of a Manager
- Consistently maintaining service, safety, and operational excellence
Shift Supervisory responsibilities remain ad-hoc and contingent on management requirements.
Team Member Duties (Primary Responsibilities)
Your core responsibilities centre on delivering high standards of customer service, including:
- Delivering a professional and welcoming front-of-house service
- Managing bookings, enquiries, and payments accurately
- Completing face-to-face and telephone sales
- Operating tills and booking systems confidently
- Working efficiently in busy bar environments
- Ensuring cleanliness, presentation, and service standards
- Building positive customer relationships to foster repeat visits and increased customer spend
- Handling cash and card transactions responsibly
- Supporting promotions and Club initiatives
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Note: Evening and weekend shifts are required. As bar duties are included, candidates must be 18+.
Shift Supervisor Duties (Additional Responsibility)
On designated occasions, the incumbent will step into a senior management capacity, covering as follows:
- Acting as the senior person on duty during periods without a Manager
- Maintaining consistent delivery of service, safety, and operational standards
- Providing supervision and support to Team Members
- Resolving escalated customer issues effectively
- Completing opening and closing procedures as required
- Administering basic cash and operational tasks
- Communicating with Management about shift-related matters
Skills & Requirements
- Strong customer service and communication abilities
- Ability to work under pressure in a dynamic environment
- Excellent organisational and administrative skills
- Proficient in computer use (basic Microsoft Word & Excel)
- Cash and transaction handling experience
- Leadership mentality – setting the standard as a senior role
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Career Development Opportunities
Ideal for individuals seeking increased responsibility and development, with the potential to progress towards management roles.
Our culture supports continuous growth, offering:
- Robust training and development programs
- Personalised guidance to help achieve career goals
Why Join Us?
A vibrant, motivating working environment with a warm, rewarding atmosphere:
Benefits
- Annual Birthday Holiday (after 2 years’ service)
- Paid breaks mandated
- Access to an Enhanced Pension Scheme
- Employee Assistance Program support
- Professional bonus and incentive schemes
- Team reward initiatives
- 40% discount on Food & Beverage (excluding alcohol)
- 50% discount on Goals KPs (grandchildren or children, basic package only)
- Free individual pitch hire (max twice per week)
- Annually organised company social events
- Uniform allowance
- Exclusive Stream subscription
- Discount Club access
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